L E X U S Service Department
2026 Lexus ES 350e on highway at sunset

Service — Complimentary Transportation

Loaner Vehicle Policy

Overview

Seamless service,every step of the way.

Our loaner vehicles allow you to continue your day with minimal disruption while your vehicle is being serviced. If your vehicle must be kept overnight for a warranty-covered condition requiring more than eight hours to repair, Lexus will provide a complimentary loaner vehicle for up to five days, subject to availability. Loaner vehicles are provided during the active repair time only and are intended for normal personal transportation. Once repairs are completed, we ask that the loaner be returned promptly. Late returns may result in daily usage charges.
2026 Lexus RX 500h F Sport Performance in copper
2025 Lexus ES 350 interior
Policy Details

Driver Requirements

  • Must be at least 21 years of age
  • Valid driver’s license required
  • Active automobile insurance required
  • Valid credit card required for authorization

Credit Card Authorization

A hold of $100.00 will be placed at pickup to cover potential toll usage and fuel replacement. This authorization is an initial hold and is not a charge. It will only be used if applicable expenses are incurred and is the initial minimum only — if other charges are incurred they can be charged to the card provided on file. Please note that $70.00 of the hold will be held and used towards gas/incidentals; funds not used will be released back to the card used. Then, $30.00 will be held for Sunpass usage and will be held until toll charges are finalized. This can take 2-3 weeks for refund of tolls not used to be completed.

Misuse & Excess Mileage

  • Excess mileage is anything over 100 miles per day
  • Misuse includes violations of smoking, pet, and fueling policies
  • Failure to return within 24 hours of repair completion or at dealer’s request

Toll Policy

All loaner vehicles are equipped with a SunPass. Only the provided SunPass may be used. All applicable toll charges are the responsibility of the contracted guest and will be billed to the card on file.

Fueling Policy

Vehicles are provided with a recorded fuel level at pickup. Vehicles returned with less fuel than noted at pickup will incur a refueling charge of $5.50 per gallon.

Traffic & Parking Violations

All traffic, parking, and tow violations incurred during use of the loaner vehicle are the sole responsibility of the contracted guest per the rental agreement.

No-Smoking Policy

We enforce a strictly non-smoking fleet. Any loaner returned with evidence of smoke odor, ash, burns, or residue will be assessed a cleaning and deodorization fee of $200.00.

Pet Policy

To maintain vehicle cleanliness for all guests, pets are not permitted in loaner vehicles. Vehicles returned with pet hair, stains, or odors will be assessed a cleaning fee of $200.00.
2026 Lexus NX 450h interior center console

Roadside Assistance

Should you need roadside assistance on your loaner vehicle while in your possession, please contact 800-255-3987. Available 24 hours a day.

Authorized Use Only

Loaner vehicles are for normal personal transportation only. Commercial activity, towing, racing, and use by unauthorized drivers is strictly prohibited.

Vehicle Availability

Loaner vehicles are subject to availability. Driver requirements and credit card authorization apply in all loaner vehicle situations.

We appreciate your understanding and cooperation. These policies allow us to continue providing complimentary Lexus loaner vehicles to our valued guests while maintaining the highest level of service.

2025 Lexus NX 250 in Eminent White Pearl
L E X U S Policies subject to change. Loaner vehicles subject to availability.

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Lexus of Pembroke Pines 26.006787, -80.3656802.