Customer Testimonials

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DealerRater Jul 18, 2024

It is always a pleasure to do business with you. Thanks Otani , thanks Adrian Vargas for your patience & Dayton … will we repeat a business with you.

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DealerRater Jul 18, 2024

Richard was one of the best sales men I’ve ever dealt with made the process easy and was able to get me in the Lexus I wanted I would definitely recommend him to anyone of my friends or family that interested in purchasing a Lexus. Thank you Richard!!

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DealerRater Jul 18, 2024

Their service is great!!! Their prices on the high side, but it's worth. Trusted dealership

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DealerRater Jul 18, 2024

Great customer service! Super smooth process from when I got there to when they gave me my car back.

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DealerRater Jul 18, 2024

I recentely had the pleasure of purchasing a car from this Dulce at lexus pembroke pines, and I couldn't be happier with the experiencie. it took only 1hr and 15 min the whole transaction. She toom the time to understand my needs and how the other dealers bad experiencie influence my purchase. Iam thrilled with my new car and grateful for the exeptional service from Sal and Dulce. and how quick my negotiation process went.

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DealerRater Jul 18, 2024

Mr. Amora is definitely the guy for my service. I love the way he shows appreciation to the customer.

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DealerRater Jul 18, 2024

Excellent and professional service. Really pleased with Sofia De Cespedes' attention on the sales department and Gema Urbina on the finance department. I highly recommend working with them if you're looking for a new vehicle.

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DealerRater Jul 18, 2024

Very professional staff, me experience was as expected, easy to deal with. I will comeback for my next car.

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DealerRater Jul 18, 2024

The experience during my service was amazing. My car is always in good hands with Jose as my advisor.

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DealerRater Jul 18, 2024

Easy to work with. Transparent. Nick was so helpful and went far in even helping me set up all my car settings. He’s been extremely thoughtful attentive and kind.

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DealerRater Jul 18, 2024

Great customer service by the sales person, great water dispenser and flavors, clean environment high prices on cars lol

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DealerRater Jul 17, 2024

My experience was as expected, first class. Thanks to Otany, my sales representative, I drove away with my new Lexus a month earlier than expected. Thanks again to all involved with my experience at Lexus of Pembroke Pines.

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DealerRater Jul 17, 2024

Excellent and professional staff, I would recommend my friends and associates to this location in a minute

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DealerRater Jul 17, 2024

I recently visited Lexus of Pembroke Pines and despite having to wait for a long time, I had an overall positive experience thanks to my advisor, Frank. Frank's dedication to ensuring my comfort during the wait was truly commendable. He was extremely attentive, frequently checking in with me and providing updates on my car's status. His kind and professional demeanor made the wait much more tolerable. I highly recommend their service and extend my gratitude to Frank for his exceptional customer care.

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DealerRater Jul 17, 2024

Alejandro and his manager Frank, made this a very easy buying experience on the internet and I would recommend doing it that way!!

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DealerRater Jul 17, 2024

Pleasant experience and no problems! Easy to deal with and personnel eager to work with in getting my vehicle of choice

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DealerRater Jul 17, 2024

Easy to schedule service. Availability of times Quick (even earlier) reception of the vehicle and prompt meeting with service advisor

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DealerRater Jul 17, 2024

From Gonzalito to Art, They both were great. They helped me get my first car and tried everything for me. I was really happy and will be one of my greatest memories. THANK YOU ☺️ I'm extremely happy.

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DealerRater Jul 17, 2024

Everything was smooth with our transaction & Israel was extremely patient. We felt we paid a fair price for a beautiful car.

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DealerRater Jul 17, 2024

The service department is top-notch. Everyone treats one with the utmost of respect. Scheduling an appointment is very simple. My service representative, Jose Amaro, is extremely knowledgeable, competent, responsive, courteous and is a true pleasure to deal with. He keeps one advised of the status of the vehicle. Being that we are moving out of state, I will certainly miss his service and attention to detail. I highly recommend this Lexus dealer for the servicing of your vehicle.

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DealerRater Jul 17, 2024

Very good,but it took a little longer than I expected. Good service and kind.

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DealerRater Jul 17, 2024

Very professional service ,the staff was very helpful especially Jose Amaro my agent, I will comeback whenever I need it

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DealerRater Jul 17, 2024

Sales and service staff are very competent and knowledgeable very helpful I think prices were somewhat fait

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DealerRater Jul 17, 2024

Excellent service. Always helpful. Quick and responsive. My go to service center for any car related issues.

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DealerRater Jul 17, 2024

I was completely impressed with their professionalism and customer service. The atmosphere is always welcoming and comfortable.

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DealerRater Jul 17, 2024

Good place and attention special Julio is the best and financial services with Hotney special to thanks so much

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DealerRater Jul 17, 2024

Great service. The staff very friendly and courteous. Jose was very kind and professional. Always a pleasant experience.

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DealerRater Jul 17, 2024

Very professional dealership. They always take care of my cars needs and always communicate about all the work they are performing.

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DealerRater Jul 17, 2024

I am very disappointed with my experience. The vehicle was delivered in poor condition: it was dirty, and the hood wouldn't open. I had to return to the dealership to get it fixed. This is not what I expected from a brand like Lexus

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DealerRater Jul 17, 2024

Excellent service and good price. Very happy with the experience overall. Israel was great to work with.

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DealerRater Jul 17, 2024

This was once again a wonderful experience visiting this dealership, the salesmen are absolutely awesome i would recommend anyone who's looking for a car that comes with a great experience to visit Lexus of Pembroke Pines.

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DealerRater Jul 17, 2024

The service was very good! All the employees were friendly & Professional. The dealership was very clean.

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DealerRater Jul 17, 2024

Lexus of Pembroke Pines is the friendliest car dealership with the best customer service in the country!!!

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DealerRater Jul 16, 2024

I met Adeel over the phone and he was so helpful and I bought car 4 days later from him. He was extremely patient and very knowledgeable… a friend will be using him soon!

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DealerRater Jul 15, 2024

I would strongly recommend Kawain and Pembroke Pine Lexus, kindly and profesional service all arround

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DealerRater Jul 15, 2024

Jose always makes my experience at Lexus of Pembroke Pines smooth and effortless! I never have to worry about single thing when I work with him. Thank you for always providing maximum customer service!

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DealerRater Jul 15, 2024

Those people’s is amazing, they always put smile on my face and I highly recommend to see them when it’s come to your car service.

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DealerRater Jul 15, 2024

Darren helped me not one but 2x finding the perfect ride. He went above and beyond to find a car that suits my taste as well as smart financially. Very respectful and intelligent ! 5/5 !

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DealerRater Jul 14, 2024

Edgar is the best, met him on my first visit and he stayed in touch and took care of me ever since. Great guy.

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DealerRater Jul 13, 2024

I had a excellent experience working alongside Lorena! She made the process very simple I hardly have to lift a finger. I came to buy my lease and she gave me an incredible deal! I had a wonderful experience with Lorena! 10 out of 10!

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DealerRater Jul 13, 2024

Darren was extremely helpful and informative when it came to selecting the right car for me . He was very profesional and to the point making my purchase very smooth . I would highly recommend him to any customers .

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DealerRater Jul 13, 2024

Professional, very knowledgeable, the experience was exceptional. I was contacted thru out the process .. highly recommend to everyone..

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DealerRater Jul 13, 2024

5 stars!!! Would 100% recommend coming to Lexus of Pembroke pines to get your new car! Israel was so helpful and had an amazing attitude the entire time. Got me a great deal! Lexus has a new client forever ☺️

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DealerRater Jul 13, 2024

Israel is a great salesman and he did an excellent, outstanding job helping us when we bought our vehicle, which we love.

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DealerRater Jul 13, 2024

I will not buy a car from another lexus dealer. The price of shipping is nothing compared to the value of the service i receive from Mr. Nick Holden.

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DealerRater Jul 13, 2024

Wanted to trade six year old Lexus for new Lexus. Michelle outlined my options and was extremely direct and to the point. Had already discussed this with another dealer and left feeling not quite fully informed. After a test drive she was able to explain everything and got to her bottom line. Left feeling fairly treated with a professional touch. Would recommend Michelle to anyone wishing to purchase a new Lexus.

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DealerRater Jul 12, 2024

Good good good good good goooood good good good good good good good good good

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DealerRater Jul 12, 2024

Very helpful and professional team at lexus of pembroke pines. Will return for future business

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DealerRater Jul 12, 2024

Fast and covenant. Very comfortable waiting area with a café to have lunch. Text messages, informing me of progress of my vehicle.

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DealerRater Jul 12, 2024

Everyone was amazing. It was a quick visit. The financial department and Marvins were amazing and respectful of my time.

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DealerRater Jul 12, 2024

My dealer experience at Lexus of Pembroke Pines was very good. Eid who worked with me months in advance got my pre-order in for my 2024 GX550 and once the car came in it was exactly to spec. I want to thank Eid for such a pleasant experience!

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DealerRater Jul 12, 2024

Amed provided exceptional service when I purchased my Nissan. He was knowledgeable, patient, and genuinely cared about my needs. The entire process was smooth and stress-free, thanks to his professionalism and dedication. Highly recommend Amed for a great car-buying experience!

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DealerRater Jul 12, 2024

First class. You live up to the Lexus name, expectations, and car. Thank you for taking good care of me.

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DealerRater Jul 11, 2024

Patrick is always helpful and professional whenever have questions purchasing a new or lease car from Lexus

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DealerRater Jul 11, 2024

It has been 12 years renewing my lease with Lexus and it is always a good experience. Although I hope negotiations would be smoother.

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DealerRater Jul 11, 2024

my experience at Lexus of Pembroke Pines was excellent!! Service department was very helpful with my vehicle.

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DealerRater Jul 11, 2024

Andrew and the finance agent was professional, clear and kind. I’m loving my car.

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DealerRater Jul 10, 2024

There was a wide variety of vehicles to choose from. The staff was friendly, respectful and helpful. The dealership was clean and welcoming.

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DealerRater Jul 10, 2024

Javier was accommodating and very helpful. This was the easiest and smoothest experience at a car dealership just far. Thank you.

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DealerRater Jul 10, 2024

Nick Ensey and Mike Banko made the purchase of our new car an easy one!

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DealerRater Jul 10, 2024

Got the front and rear brake pads replaced; also, oil change. Car works like new as always. I would recommend this Lexus service

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DealerRater Jul 10, 2024

The site provided excellent service.. The advisor provided updates in a timely fashion. Thank you.

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DealerRater Jul 10, 2024

Javier and Andrew were excellent…answered all of our questions. We would definitely recommend them.

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DealerRater Jul 9, 2024

The finance lady was amazing and I would go straight to her next time. Customer service has gone with the wind.

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DealerRater Jul 9, 2024

My experience at Lexus Dealership in Pembroke Pines was GREAT. i was helped by Edson and he was very helpful provided me with all the information i needed and overall he was amazing.

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DealerRater Jul 9, 2024

This is my second lease from Lorena and I must say she has gone above and beyond everytime. She makes the process easy and fast and will keep you informed.

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DealerRater Jul 9, 2024

Ask for Lorena! She goes above and beyond and makes sure that you leave the dealership happy!

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DealerRater Jul 9, 2024

I Couldn’t be happier with the service provided at Lexus of Pembroke Pines !! From my initial contact to driving off with my new vehicle, everything was very time efficient and smooth.it couldn’t have gone better ! Everyone was great but a very special thank you to Javier !! He was absolutely amazing, knowledgeable,efficient friendly and most importantly, he helped me seal a great deal !! Thank you Javier ! .

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DealerRater Jul 8, 2024

I highly recommend Michele and her assistant Gabriel for all your needs. Makes a great Team and between both will leave you 100% satisfied.

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DealerRater Jul 8, 2024

The whole team is great. They will try to get your car in and out as fast as they can. Adre has been my agent for over 6 years and he is great!

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DealerRater Jul 8, 2024

Lexus of Pembroke Pines always provides reliable, informed and reasonably priced service for my 2013 RX350. Jeff Hernandez does a great job!

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DealerRater Jul 8, 2024

Tom is an excellent representative on behalf of Lexus! I would highly recommend him to other people I know.

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DealerRater Jul 7, 2024

Best car buying experience. Would recommend this dealership. Richard M is the best. Thank you

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DealerRater Jul 7, 2024

Richard is always a gentleman. Working with him several years. Gabriel was very polite and answered all my questions.

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DealerRater Jul 7, 2024

From the first moment I contacted Gaetano for my interest on buying a Lexus GX550, I noticed his professionalism and acknowledgment on what he does. He also was very gentile to us. People like him makes a difference when you visit a dealer

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DealerRater Jul 7, 2024

Best service, best customer care in Florida , everyone is there for you from the moment you past that door , you feel like you are important, offer insurance , food drinks

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DealerRater Jul 7, 2024

We came looking for a specific car that was unavailable, but Erik was very knowledgeable and advised us to look at something different, which we were happy with. He was very efficient, we didn't have to wait long, and he was ready to answer all our questions. Our disappointment started when we began the paperwork. Even though Erik said we could use a credit card as a payment method, we could not. We were manipulated into financing the car we planned to buy in cash. The rate was over 8% (I have a credit score of over 830), and they advertise ...

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DealerRater Jul 7, 2024

Thank you for my recent purchase Lorena Ortiz. Your team made my experience easy and fast

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DealerRater Jul 7, 2024

Javier was amazing. Really helped me get everything I needed, very grateful to be in his hands. Thank you Javier!

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DealerRater Jul 7, 2024

Andres is easy to work with, he helped me with lease buy out and it went fine. Would recommend.

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DealerRater Jul 7, 2024

Richard is fantastic. He takes care of everything so the customer does not have to deal with it. He is also one of the nicest guys I have met. He is the consummate professional. In a very tough competitve business, Richard somehow maintains his dignity and stnadards and gives me hope. Best Marty

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DealerRater Jul 6, 2024

Andre is the best, I had no issues with the service and loan a car

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DealerRater Jul 6, 2024

Very good sales team , explaining detailed, easy to acces, treating customers very good manner, so we can recommand to others

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DealerRater Jul 5, 2024

My experience at Lexus of Pembroke Pines is always pleasurable. I receive prompt professional service. My service advisor (Jose Armaro) handles my service needs thoroughly .

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DealerRater Jul 5, 2024

100% recomendado me encanta la atención y el servicio siempre que he ido salgo complacida

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DealerRater Jul 5, 2024

Beginning with my service advisor, Andre and Eddie Santos The most amazing and professional do it ever known. Thank you so much for making everything at ease and making my visit. Excellent excellent customer Service!!! Will definitely recommend to my family and friends.

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DealerRater Jul 5, 2024

Excelente servicio! Muy profesional y atenta. Nuestra experiencia encontrando el carro que queríamos fue mucho más sencilla con su orientación.

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DealerRater Jul 5, 2024

Financista Osniel crespo el vendedor los mejores se los recomiendo llámenlos 😄😄😄🏆🏆🏆🏆🏆🏆 tesla 2022 mode 3

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Google Jun 17, 2024

My experience was really positive. My sells man was Alejandro Font, vert attentative, good listener, and patient. You will not leave the dealership without taking the car you want. Finance manager very attentative and really worked hard my deal. My husband and I are very happy because we drove all the way from Orlando to Pembroke Pines.

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Google Jun 15, 2024

Excellent service and the staff couldn’t be better. Thank you Alejandro, Gaetano and Carlos!

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Google Jun 15, 2024

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Google Jun 14, 2024

Patrick was swift in helping me find the perfect car for me. He was very informative & made sure I was comfortable. Gema in finance also was very helpful & made sure I understood everything. I love my car.

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Google Jun 14, 2024

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Google Jun 14, 2024

Had an amazing experience with Mr. Thomas & Stephan. This was my first time purchasing a vehicle by myself so I was a bit nervous. However, they were both patient and made the experience enjoyable. When picking up my new car, they made sure to give me a quick tutorial and go over the features before leaving. I will definitely be recommending my family and friends to Mr. Thomas and Stephan.

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Google Jun 13, 2024

I've received a professional service from Kawain and the rest of the team

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Google Jun 13, 2024

Edson was absolutely amazing very patient guy, extremely professional not pushy at all. He took the time to explain every aspect of the car’s technology, he was super helpful I had never had such an easy experience working with a car sales man, I felt like he really wanted to help. And I’m very happy with my new Lexus!! Ask for Edson when you visit!

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Google Jun 13, 2024

Lorena was excellent and friendly. I also felt Pembroke Pines Lexus was very aggressive with their numbers and were able to beat the numbers I was provided from some other local dealerships.

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Google Jun 12, 2024

ABSOLUTELY WONDERFUL experience! Thank you, Michelle for the easy and efficient service from you and your team!! You guys ROCK!

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Google Jun 12, 2024

I had a fantastic experience at Lexus of Pembroke Pines recently. From the moment my family walked in, we were met by Israel, our sales expert. He was extremely knowledgeable and patient, and he took the time to understand our needs and budget. He and the finance manager were very considerate, as we had our toddler and infant with us during the process. Overall, I had a very positive experience and we ultimately got our dream SUV! I would highly recommend them to anyone looking for a new car.

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Google Jun 12, 2024

Had a great experience at Lexus of Pembroke Pines. Rafael did an amazing job at helping me get my Lexus IS350. Moez also did an amazing job! Thanks everyone!


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