Customer Testimonials
Took my car back on time, gave me a loaner, and finished quickly. Excellent service, friendly, safe, everyone wore masks and socially distant. Thanks for everything
Great service and attention to details, very happy with the whole experience. Erik took great care of me and also very good friendly finance department.
Amazing staff and dealership. I highly recommend them for your next Lexus vehicle purchase.
Took my SUV in for maintenance. They had to order some parts to replace. I was given a rental vehicle. They were amazing as always!
Service officer Rod took care of it very well. He clearly explained the issues and what needs to be fixed. He also gave me good break on the price.
Very accommodating staff . Sebastian was super and patient in explaining what is needed to be done on the car. Very good customer service and professional in dealing with people.
Thanks for the excellent services . They are very professional. I feel like them like family . You can count on them with you needed . Thanks for being here for us .
Jose was amazing as usual. Would not change this dealership or representative for anything. Highly recommended .....4 cars there and all have being exceptionally great
I’ve completed this survey a few times already. Please stop sending it. I love my car. It is my 7th Lexus Thank you again
They were great. We agreed on the lease price on the phone. Signed some papers online, They brought the car to my door and I signed the rest if the papers. Very happy.
The service was excellent. Isidro Garcia explained everything very clear and good. Also, the rest of the people was nice and friendly. I really recommend this dealer.
Very friendly staff. Jeremy was awesome and ensured my car was taken care of. The service was fast and I really like a high priority. Thank you!!!
I’m satisfied with the service received at the dealer, as well as the info and explanation of the functions and services of the new car.
I love lexus of pembroke pines because everyone is so professional and polite. Every time I bring my truck in for service, the customer service I receive is really valued and appreciated. Thumbs up to my service advisor (Carlos) for his exceptional customer service. Keep up the great work everyone!!
I am very pleased with the level of service that I received from the Lexus of Pembroke Pines! The service was prompt, COVID-19 cautious and my service advisor Sebastian made me feel like family!
Zoe is the best at the collision center, she in forms me of every level of my car repair And I believe she is a candidate for future manage for Lexus
Jeremy took care of my needs immediately. He was patient, attentive and reassuring. I was in and out in less than ten minutes. It was a much better experience than the previous Lexus dealer I’ve used.
I decided to buy out my lease. It was a fairly easy process. Nothing special,no perks, nothing to appreciate my business. I had to work and ask for a few things to feel appreciated and valued. Just expected more from Lexus. I've owned several lexus vehicles before and been a client for over 20 years. It felt like I was in a Ford or mid range dealership not a "Lexus dealership".
It's an older location so dated... but the service was better than other locations but not without hiccups. I was given a loaner that had an awful smell and was a very small car l200 in comparison with my RX 350L but they did a great job with the detailing and servicing the car. So happy with that. The cashiers, service department and staff were courteous. I do expect with Lexus a bit more than with other dealerships and think there is room for improvement regarding perks and providing elite customer service. Everyone likes to feel valued and appreciated ...
Courteous staff, extremely helpful, no BS. Services are efficient. I highly recommend them. Th staff I dealt with were all lovely, and this customer will certainly reach out to them again the next time I buy or lease a vehicle.
REGGI He is friendly and nice. Great customer service I recommend to anyone who asking me where did you buy the Lexus Only one thing different is the man working financial office with new car better. I had more banks more choices than the pre owner one
Service was very fast and timely, took less than an hour, even with a quick car wash. The Associate who helped me was professional, friendly, and helpful.
I love how professional my service representative and the staff at Lexus are. I always have a courtesy vehicle ready to run errands. I would recommend Lexus to all my friends & family
Carlos was great, very receptive and professional. Would work again with him in the future. Definitely will work with this dealership in the future. Thanks.
The customer service was great, friendly people who knows there assignments can't say anything bad about the service I received there. I would like to Thank you for the service..
Isidro is by far the best Lexus agent I have dealt with. He always makes me feel comfortable and confident in the quality of work and the value of service that he delivers every single time. I also recently had a good experience with a young man named Aaron.
I would like to thank Sebastian Mejia! He is nice and helpful to me in ansering all my questions and gives me great service and advice. Wrote on His card Great Service! I am so happy to see him again!
The service is excellent. Khalid is my favorite salesman and makes sure I always get what I want. The dealer caters to my needs, always!
First time they treat me great very helpful love it, Can complain great people working there ,service was great too thanks for all help I needed
Thank you! Edgar and Jorge Leon for helping me purchase my car. I felt like I was in family. Love my new car Lexus NX.
Excellent service with less hassle. I was disappointed with the 25 k miles charges. On a lease car it should be covered and no charge.
Great service and honest people, I will recommend this place to anyone good ambient,fast service very professional team, nice place to walk around. The best
Great and pleasant service! I have Worked with Lexus of Pembroke Pines for over 10 years so I speak from experience. Each and every transaction has been great
Nicholas Ensey from Sales was friendly and knowledgeable. He keeps you informed makes you comfortable. After being quoted a different price that the one show on my invoice, Nick, made things right and I was please with the outcome. I love my knew car it's gorgeous and service was good little slow but was a busy night.
Jeremy from service was friendly and knowledgeable. He keeps you informed which makes you comfortable. Also guides you with options and solutions on what you need.
Sales Representative - Richard Monivis has been my point of contact for the past ten years. Mr. Monivis represents Lexus of Pembroke Pines with distinction and sets the highest standards for all others to follow. I have personally purchased six Lexus vehicles with Mr. Monivis and will not trade him in for any other sales person.
Juan is knowledgeable and provided me with great customer service. Through his expertise and professionalism he gave me a better understanding of the service needed. Thanks Juan and Lexus of Pembroke Pines.
I would like to praise my salesperson Christian Menendez at Lexus of Pembroke Pines for his outstanding customer service. Christian was super communicative, attentive and eager to assist me in all my requests. I truly thank him and congratulate him for his excellent service. Thank you again. Carlos Garcia
Great service Nick was amazing I love my new car it’s gorgeous and service was good little slow but was a busy night I tuess
Like always, Jose Amaro is a great and helpful rep from your service department. Great service and very valuable person. I really enjoy bringing my car to Lexus of PEMBROKE pines
Andre Rust is awesome very easy person to work excellent customer service I will always take my car to be service at Lexus of Pembroke Pines
Alex was great, the hospitality and professionalism was exceptional made the process easy and quick shoutout to reinaldo as well. Pines gets it, very satisfied
Sales associates and services are excellent after sales services is diligent to fix any issue on new vehicles. Well prepared and dedicated people to serve customers.
I had a good experience with Reggie King he is very professional and a good salesman as well as Gemma Urbina who assisted me in the area Osmar financing
Outstanding relationship but I have a problem with someone SAL KAMAL good man but he played hard ball but that ok I know what to do next time thanks you enjoy your day
Timely and professional. I was kept abreast of what was happening to my car as well provided with information to assist with repairs. Jeremy was fantastic
Jeremy is always a pleasure to work with. Your staff is seem less and Accomodating. I will always go to lexus of pp for service
I have been going to lexus of pembroke pines for about 11 years and have always been treated amazing and gotten great service. I am always sending referrals.
Lexus of Pembroke Pines has the best service, customer service was amazing everyone very friendly. The personnel were friendly helpful, respectful. Customer service personnel nice and helpful.
John was very friendly and supportive during my visit. I usually work with Carlos, but he was off and felt that the service level did not miss a beat. I was in and out in about 1.5 hours for a 35k service.
Thank you for time and attention in assisting me as always .... It was an excellent service as usual ... excellent service excellent service from Jose Amaro
Excellent service! My detailing left my car looking brand new. Thank you for the loaner accommodations also. Lexus truly makes things convenient for busy people.
Recibi una buena atención. El vendedor supo identificar lo que me interesaba. No me hizo perder tiempo intentando vender lo que no necesito. Gracias.. Gran variedad de opciones
Every car that I've owned was purchased through Lexus of Pembroke Pines. they treat you like family. I will not go anywhere else but to Lexus of Pembroke Pines. Great Cars great service great people excellent experience always
I love taking my car to get service there. I get amazing service, and while I wait, I get a Complimentary coffee and a car wash.🥰
Always a great job and short wait. Sebastian is always helpful and does a great job everytime. We travel from Delray Beach so the service must be outsanding!
Reggie King always delivers! He is knowledgeable about the product, courteous and professional. He is the reason why I keep coming back to to lease from Lexus.
Service advisor Jeremy Rivera was courteous and provided great customer service. Thank you Jeremy for a job well done and providing excellent customer service it means a lot.
Excellent service!! The service department did an excellent t job communicating price and timing. The service was quick and I was on the road in a jiffy. Thanks!!
Melissa always does a great job for me. Lexus replaced my water pump and serviced my car with no problems. I will be back for my next service.
Spectacular service and incredible customer service. The service manager or director Brian Martin is amazing. Extremely helpful and a total hands on leader. Very satisfied.
Best service department in town! Always on time and dedicated to provide good service. No complaints! I am truly one happy customer. Thank you much!
The purchase of my car was about as good an experience as one could hope for. The salesman could not have been more helpful and patient with me.
Excellent service! Had an issue with my back seat leather, in my 2017 RX 350. Carlos went the extra mile in getting it solved for me. Thank you so much. Tony
This service was outstanding the representatives very caring courteous and very well-informed; They explained everything to me and I was very grateful for the wonderful work that was performed on my car thank you so much
My service rep- Jeremy was patient and courteous He listen and listed everything I needed done on my vehicle, he made sure to stay in my price range
Special thanks to Jose Amaro as an excellent customer Service representative with excellent care of customers needs, with politeness and knowledge all the time found
I've been buying Rx350 since 2015 Never been disappointed of high quality customer services specially from Salesman Patrick Hew and Finance Moez Sachedina, that's one of the big reason I m back. Best Dealer
Sebastian was great! But I was disappointed that my clocks were not reset otherwise everything was fine. They fixed the problem and did a nice wash.
It’s kept very clean and taken very good care during the COVID time. Everyone we dealt with was very nice. The car we wanted was available.
Great service and update of my vehicle. I am happy with my Rx350. I received good maintenance through my plan. Lexus representative was respectful and professional.
Jeremy Rivera is always excellent with his service and part of the reason we continue to use your dealership. I was in and out and all is perfect.
I wanted to buy a 2018 GS-350 and Khalid, the dealership’s sales person, was very professional in making it happen. I’m most pleased with the car, the service and the staff at Lexus of Pembroke Pines and would highly recommend them for anyone wanting to buy a Lexus.
The sale transaction proceeded smoothly and without any fanfare no last-minute hidden cost. Salesman Carey was extremely versed in the operational mechanics of the vehicle.
It’s really good the service it was professional my service advice help me with my car problems I come back again for any service
I didn't know where to send my vehicle after the accident, but I am overjoyed with the work that was completed. You get my vote.
I had excellent service as usual by my service advisor John. I couldn’t have been happier with my experience. He communicated with me throughout the entire process.
Good overall sometimes I have to wait for a long period of time got someone to answer the service department. Other than that service is great.
Personnel was friendly and profesional, specially Carlos, in service department who took care of my needs. Waiting time was around one hour and I received my vehicle clean!
Excellent service!!! Thank you Jeremy. Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks. Thanks Thanks Thanks Thanks thanks Thanks Thanks Thanks thanks Thanks Thanks Thanks
It's always a pleasure visiting Lexus of Pembroke Pines. Staff and service is excellent. I would recommend this dealership to my friends and family.
Nick offered excellent service and made sure to always be in contact regarding the status of the my car. I will bring my car again.
Always great service. I so need a loaner to be able to to work on time and Jeremy always accommodates me at Lexus of Pembroke Pines.
Amazing dealer customer care, specifically from a Rep. Jose Luis Amaro. Jose was very professional, ethic as usual and very friendly and polite. If you never been assisted by this guy, you should try. You will receive the best customer care and your day will be the best. Thank you Jose. !!!
Amazing work by everyone. Everyone was very helpful and help get what my wife truly wanted. We are all very happy with our new lexus
A pleasure to work with! They did a wonderful job in helping me with all aspects of the collision and keeping me updated throughout the process!
I’m a loyal returning customer, 3 times leased, but my 4th SUV RX350 color Caviar, with peanut butter color seats, I decided to purchase. I’m excited for my 2021 as I was for my first LEXUS. Richard M. is an asset to this company he’s fully knowledgeable, patient and courteous and very well spoken. Richard always excited to show me something new with my new vehicle he spends several hours with me. I made a promise and kept it, because on October 23rd 2020 I returned my lease told Richard I will be back now I will say I checked ...
This is the 5th Lexus that I have leased with Otany. He knows what I am looking for and makes it very easy for me get what I need quickly.
Excellent customer service. More than happy with my service. My service advisor is excellent. 💯 % satisfied. Five stars ⭐️ ☀️☀️☀️☀️. Highly recommended Lexus of Pembroke Pines. My favorite Dealer.
Excellent service. Car serviced amd returned washed and neat. Service representative was super friendly and explained all my options. Would recommend this dealer fir it’s service
Very nice environment, very helpful people working there. I got helped right away and was told how long it would take. I enjoyed my time at the dealership
I have had two excellent experiences there now with Alex Guevara. He made my purchases a great experience. No pressure and found exactly what we were looking for. I would go no where else and send my friends.
Andre is always very friendly and helpful. My car was ready when promised and all the issued were resolved. Thank you Andre. Always a pleasure
Great Customer service👍very professional doing their job and I am so happy to be part of their family..thanks for your great job.. 100% Happy
The only complaint is the waiting time but I understand that many customers arrived at the same time but the service advisor Isidro Garcia was very professional
Jeremy Rivera was quick and friendly as my service manager. Service appointments are easy to make and plenty of seating, TVs, snack options, etc if you have to wait. No hassles and quick. When buying or leasing, I recommend Irv Smith. I’ve been going to him for over 10 plus years for 5 different Lexus vehicles.
I think they are very professional and accommodating in honoring the car owners’ requests with service. Sebastian was wonderful and gave me updates on my car when I needed them.
First time there the car came back very clean the work was done the loaner vehicle was there no problem there was a problem that there were dents on my hood but that was taken care of perfectly highly recommend them
