Customer Testimonials
Service Department always provide excellent service, but Sales did not send in my extended warranty information to Lexus on time causing some delay at initial service.
Efficient clean fast and reliable Basically that is a good Dealer all about Responsible I recommend it
The service and people are great. The facility design, signage, customer parking and overall layout are not optimal.
Excellent service! Everything was done fast and easy. I’ve been with Lexus for over 15 years.
Excellent service at this dealership. I am very happy with my experience. I will be returning again
Excellent service at this dealership. I am very happy with my experience. I will be returning again
Excellent service. Very responsive. Excellent buying experience. Very professional. Huge inventory to choose from. Buying process was easy and straightforward. I will visit again.
Excellent customer service and fast service!! Andre is very professional and attentive. Eddie Santos is such an amazing tech. Full of knowledge in his products. Definitely will recommend to my friends and family.
I have a great service Advisor, Afraz. He always makes my experience smooth and great.
El mejor servicio , calidad y eficiencia , y mi vendedora Veronica Rodriguez exelente calidad y servivio el mejor costumer service, trato y carisma con sus clientes , , mi diller favorito , volveria a comprar siempre con Lexus pembroke pine y siempre agradecida con mi vendedora y financista Hanny
Jeffry was excellent! Everything was great and the services was exceptional, great service provided thanks
Excellent overall! Great team of sales agents and finance representatives! Everyone is friendly and goes above and beyond! Had a wonderful experience
Jeffrey H. takes great care of me when I come in for service. He always make it a pleasant experience.
What a great service from the entire team! Thank you Rafael. Would strongly recommend! Amazing!
Lexus of Pembroke Pines is extremely professional and strive to make sure you have an excellent experience. Jose Amaro is the best.
Andres was friendly and respectful. The information he provided was reliable. I highly value Andre service.
Israel provided first class service in meeting my expectations. Professional and friendly, he made my purchase experience pleasant and satisfying.
Andre treat me excelent, friendly and respectfully every time I go to the dealer service, he also give the right solution for my Cara’s problems.
Excellent and very reliable service from Marvens St Jean for the second time. Great support altogether!
Veronica is possibly one of the best salespeople I have ever dealt with, very sincere and professional, always trying to help you find the best deal for you. I recommend her 100% Veronica ♾️
We have been working with Richard for over 10 years. He is the best! Efficient and straight forward. I’m pretty picky and he is always patient …showing me every car and option. I never feel pressured and he gives me the time and space I need to make the best decisions. My husband and I are Lexus loyalists and working with Richard makes the process nearly stressless.
This is my first time shopping at this particular dealer found the service excellent good experience and would recommend to others
The sales person who assisted us was very helpful, he knows about his product. He was able to help us with all out queries.
Very helpful on finding what we wanted, arranged delivery, and prompt follow-up. Very satisfied.
He has great customer service skills He is very polite. Great communication and knowledge about sales
One of the smoothest leasing experiences I've ever had thanks to Michele and her team. Excellent service and very professional. I could not be happier.
She is the best she help so much to get my best options and a great car thanks
I was taking care by Nick in sales and I had a great experience and I walk out of there with the car I wanted
Darren is a complete professional. This is the second car that I have leased from him and I have been exceedingly pleased with the way that he handled my lease. I highly recommend him and Lexus Of Pembroke Pines.
Frank my service advisor provided me with excellent service. He called me and followed up with me. He kept me informed throughout the process. He was easy to work with. I am glad that he was my service advisor. Jean
If I had to use one word to describe Marlon…Patience. Marlon is great, he gave me the time and space I wanted to push every button on the car, walk inch by inch to Inspect every detail AND answered all of my questions! He is a true professional and I could not think of anyone else to recommend next time you’re in the market for a Lexus. If you’re like me and hate the car buying process, go see Marlon, he made the entire process easy and I never felt rushed in making my decision. He’s ...
The professionalism and engaging response of both the sales person Tom Abraham’s and Jorge Leon were pleasing. They were patient and showed much effort in helping me. They got the job done.
I was so happy they accepted to take my car in on Sunday even though it was appointments only.
Great customer Service by Mr. Tom Abrahams. He led us to car we wanted and was with us through out process. This made the car buying process less hectic.
Patrick Hew was professional and knowledgeable with our buying experience with Lexus. Will be referring him .
Adeel and all the staff were absolutely great. They are professional, fast and flexible. I wouldn't change dealers, this one is the best.
Siempre voy con Galletano y Alejandro para hacer mis negocios , quedo muy satisfecha con su atención , brindan un servicio único . LOS SÚPER RECOMIENDO !
Andres was so kind & patient with us..: he went above & beyond to get us the car we wanted !
Super happy with the customer service, with the service department, I highly recommend Jeremy, he is the best, is always super helpful, my car got ready super quick. I highly recommend him!
lexus of pembroke pines is centrally located. excellent service, friendly staff. Jeremy is very helpful.
As always, excellent. Andre was very professional and efficient. I was able to go home and got a text to pick the car up which allowed me keep up with family duties
Mr. Genao was great was the beginning till end. Happy with the service provided from the whole team!
I usually had to wait for long long time to see the service person after dropping off my car, but with him I didn’t wait much. I really appreciate your great service.
Excellent service! I am beyond happy and grateful with the Lexus team. Thank you all!
Veronica’s service was phenomenal, she helped me get the car of my dreams and is very knowledgeable about Lexus’s. She truly went out of her way and I was able to achieve the exact car I had in mind. If you’re ever looking for help I 100% recommend Lexus of Pembroke Pines and Veronica
Great customer service experience advisor was very helpful and easy to understand the issues I was having with my car.
He hecho varias compras en esté concesionario y su personal es muy capacitado y eficaz 100por ciento recomendado
Tony maquez was my advisor and was great very honest and professional i will definitely ask for him again
Great customer service. Friendly and knowledgeable staff. Will highly recommend family and friends to visit
My experience with this dealership so far has been positive. This was my second time coming for service and both times they were professional and attentive
Jose Amaro is the best! He is knowledgeable and is always there when I need him!
I had such a wonderful and easy experience. Everyone was very nice and made the purchase of my new car very pleasant. I’m very satisfied with the service provided
The service at Kendal Lexus parts is so bad and to come to pines is such an amazing experience. Tony was polite and very communicative.
I got excellent service with all questions answered. I will definitely return and refer this dealership.
Excellent people from sales to management. I came in with a very low price in mind and a trade in, and they made it happen. One of the quickest deals I have ever done in a dealership. Ask for Mikael. Great sales person
Seals men Extremely prompt, Great customer service, overall excellent. Wouldn’t go anywhere else. Pleased
Francesca Costantino Was excellent! She address our concerns and she really looked out for us once try to find the right car for us.
Jeremy was a caring service advisor. He made my experience at Lexus enjoyable. Thanks Jeremy.
Great service and my advisory really helped me out by fixing my tire when I was told that it couldn’t be fixed.
Nick Ensey and Lexus of Pembroke Pines were an absolute pleasure to work with. I looked all over the country for a 2024 GX 550 Overtrail +, Nick got me exactly what I wanted in less than a week. Amazing service before and after the sale.
Verónica is the best she help me to get the best option thank you so much
The best customer service and help to try to approve to get a car easy .
Service went very well, just took a little longer than expected. It's all good!
It went smooth since everything was done over the phone and internet Alex was very professional an responded ver quickly
The service was very good and fast, the car was like new, the best thing is that the dealer gave me a replacement car and it did not affect my attendance at work.
I recently purchased a car and I am extremely satisfied with my experience. The entire process was smooth and efficient, from browsing the available options to test-driving and finalizing the purchase. My salesperson Edson Herrera was knowledgeable and helpful, providing me with all the information I needed to make an informed decision. The dealership offered a fair price for my trade-in, and the financing options were clearly explained by Darryl Garib. I would highly recommend this dealership to anyone in the market for a vehicle.
Above and beyond! Where do I start…I called Michael Banko as I was interested in a car that was recently posted on the website but the car was so new that pictures weren’t available. Mike explained to me that he was leaving town the next day for a wedding BUT he would stop by the dealership and take some pics for me. He sent me the pictures and set me up with Marlon Amador so I could come in and see the car in person. Later that day I stopped by the dealership and was greeted by Zubbair ...
I am so happy that Jeremy is back at Lexus of Pembroke Pines. I missed him. He is friendly, eager to help, and an AWESOME advisor. He is above the rest.
l had an absolutely professional experience at Lexus of Pembrokes Pines, I recently purchased a Lexus 2025 I couldn't be happier with the purchase from start to finish with the help of my sales agent Alon Rapoport and the financial manager Hotniel Crespo who took time and patience to finish the deal,
We had an excellent experience test driving and purchasing our new car Lexus RX350h with Valentina Vergara. We love our new car, thank you Lexus of Pembroke Pines!
Aaron and Valentina is Amazing, very helpful and professional, make buying experience easy and hassle free. Highly recommended.
Excellent service from Gonzalo. R ally appreciated his help and focus in giving me the best deal
Jeremy is the best service advisor in the world and the genuine honest person with knowledge of all Lexus products.Jeremy goes above and beyond for his customers and the Lexus brand
"I had an absolutely outstanding experience at Lexus of Pembroke Pines, and I owe much of that to my excellent salesman, Tommy. From start to finish, Tommy was incredibly professional, knowledgeable, and attentive to every detail. He made the entire car-buying process smooth, stress-free, and enjoyable. Tommy took the time to understand exactly what I was looking for and went above and beyond to find the perfect vehicle for me. His friendly demeanor and expert advice made all the difference. I highly recommend Lexus of Pembroke Pines and ask for Tommy if you want a top-notch car buying experience!&...
"I had an exceptional car-buying experience at Lexus of Pembroke Pines! The team was professional, knowledgeable, and made the entire process seamless. From the moment I walked in, I felt valued as a customer. They took the time to understand my needs and helped me find the perfect vehicle. Highly recommend this dealership for anyone looking for a top-tier car buying experience!"
Excellent service. They stuck to their pricing. And didn’t try and upsell you. Which I found refreshing.
fast, efficient, and perfect. What more could I ask for? I do wish wiper blades were changed out.
This Lexus dealer was extremely helpful and never pressured us into any deal. They made sure we had the best opportunity and service was excellent!
I recently purchased a Lexus IS300 from Andres Vergara , and I couldn't be happier with the experience. From start to finish, they were incredibly professional, knowledgeable, and accommodating. They took the time to answer all my questions and ensured I felt comfortable with every aspect of the purchase. Their honesty and transparency made the whole process smooth and enjoyable. I highly recommend Andre’s for anyone looking for a top-notch car buying experience. Thank you for helping me find my perfect Lexus!
Great service. Exceptional professionalism. Wait time on oil change was minimal. I have been a loyal customer for over 11 years and I refuse to take my car anywhere else than Lexus of Pembroke Pines. Jose always takes great care of his clients.
Adeel is very helpful, he guided me really well through out the whole process. i will definitely recommend Adeel.
Great service, communication and professionalism. I recommend this location to people all the time! Great
The whole team demonstrated professionalism and provided very good customer service. My wife and I had a very pleasant experience with Gonzalo AKA Gonzo. He has excellent customer service skills and was very patient and helpful during the entire purchasing process. We will highly recommend him to anyone in the future if needed. Gracias, Gonzo !
I had an exceptional experience at the Lexus dealership in Pembroke Pines. From the moment I walked in, I felt welcomed and valued as a customer. I especially want to highlight my salesman, Alex Whitmon, who was extremely professional, attentive, and knowledgeable. Alex not only helped me find the perfect vehicle, but he also made sure the entire purchasing process was smooth and stress-free. His attention to detail and willingness to answer all of my questions truly made a difference. If you're looking for outstanding service and a top-notch experience, don’t hesitate to ask for Alex Whitmon.
The staff at Lexus of Pembroke Pines always exceeds my expectations. Everyone who I have encountered has been very professional, pleasing and meets my expectations. From service to sales, I have always come across knowledgeable and helpful individuals. My service representative Andre Rust did a great job with referring me to Otany Lantigua.
Fast, efficient and good communication. Jeremy did a great job getting my vehicle serviced quickly.
Great dealership with the best prices in the market and a wide variety of cars for customers.
Everything went well. Frank was efficient and polite and pleasant to deal with. Repair is excellent
It's the second time in 6 years that Kazi has led the leasing transaction for me; and simply said: he is great! Very professional, very patient and genuine. Truly helpful.
Edgar is a tremendous asset to the Lexus establishment. He was not only knowledgeable about the procedures in the company, he made my wife and I feel extremely comfortable with the vehicle that we were able to get into. He paid close attention to each detail we looked for in purchasing a new car and he made us feel as a huge part of the Lexus family. When you visit Lexus, Edgar is your sales guy, you won’t regret the experience.
Adeel is an amazing agent! Patient and professional along with great communication. Would definitely recommend him to anyone looking for a great experience shopping for a car! 100% AMAZING!
Otani was very professional and patient . He helped us find something to fit in our budget and went above and beyond to ensure we were happy with our purchase and the service provided. Even though it was a long day at the dealership he made sure we were comfortable and offered coffee.
Jeremy was super helpful during both my 6 month service as well as helping me to configurate the second key for the vehicle. Both services took less than the expected time and the lounge room offer good internet and space to wait for the service. Thank you.
My experience was really positive. My sells man was Alejandro Font, vert attentative, good listener, and patient. You will not leave the dealership without taking the car you want. Finance manager very attentative and really worked hard my deal. My husband and I are very happy because we drove all the way from Orlando to Pembroke Pines.
Excellent service and the staff couldn’t be better. Thank you Alejandro, Gaetano and Carlos!
Patrick was swift in helping me find the perfect car for me. He was very informative & made sure I was comfortable. Gema in finance also was very helpful & made sure I understood everything. I love my car.
Had an amazing experience with Mr. Thomas & Stephan. This was my first time purchasing a vehicle by myself so I was a bit nervous. However, they were both patient and made the experience enjoyable. When picking up my new car, they made sure to give me a quick tutorial and go over the features before leaving. I will definitely be recommending my family and friends to Mr. Thomas and Stephan.
I've received a professional service from Kawain and the rest of the team