Customer Testimonials
I had a fantastic experience at LEXUS and couldn't be happier with my new vehicle! From the moment I walked in. The financing process was smooth and easy, thanks to ART who explained all the details clearly and helped me get a great deal on my loan. Overall, I had a wonderful experience and highly recommend LEXUS to anyone looking for a new or used car. Thank you again, OTANY Lantigua for making this transaction enjoyable!
I like it because the wait is reasonable,, the customer service very good,,your car is wash
The people were very nice and cordial. Gave me a great deal that I could not refuse. Ended up trading my old car for a new lease. Was with it.
I recently purchased a car and had an excellent experience working with Marven St Jean. From start to finish, he was incredibly helpful, professional, and attentive to my needs. Marven took the time to understand exactly what I was looking for and provided knowledgeable guidance throughout the process. What really stood out was his patience and willingness to answer all my questions without making me feel rushed or pressured. He made what can often be a stressful experience feel smooth and enjoyable. If you're looking for a trustworthy and dedicated car salesman, I highly recommend Marven. I’m thrilled ...
Good attention, the only thing that I have disappointed it was the time. We have to wait so many times for information.
I live closer to three other Lexus dealers, but I have used Michele Alter at Lexus of Pembroke Pines for my last four vehicles since 2014. Michele responds quickly to inquiries, works hard to locate the vehicle I want, and consistently offers a competitive price compared to other dealers. She is terrific! Michele’s colleague, Gabriel, recently did a thorough, professional job showing us the technology on our new NX 350h. Craig Price, Palm City FL
I was satisfied with my service on my last visit. The staff treated me well.
Great experience as usually. Jeremy has to be the best advisor I’ve had and this is my fourth car with Lexus of PP
Nick Ensey is the best. Excellent customer service. I purchase cars frequently and Nick made the process extremely easy along with the dealership.
The service provided is always excellent. The wait time was minimal. I was told an hour and a half but was finished sooner.
Excellent and friendly service as usual. My car was ready for pick up within 2 hours.
Great dealership with great people and the best pricing on new Lexus cars. My only complaint would be how cold the waiting room is.
Great service , Hugh Jackson did an excellent job guiding me in the right direction and helping me to choose the car that was fit for me . The entire team work really hard to close out the deal and made sure that I left satisfied.
Excellent and smooth purchase transaction. Andres Vergara made the purchase of my new car a very professional and uncomplicated process. Thank you Andres
This is my second Lexus from Pines and another great experience thanks to Kawain! I appreciate the attention to detail and most of all, I love my new car!
Excellent. The salesman Erik Estrella and finance manager (from Ukraine) made us feel welcome, stayed with us to make the deal happen. No wonder you are the largest sellers of Lexus Cars. Exceptional people. You are lucky to have them!!
As always superb service. Quick, efficient, great communication. They gave me a loner and brought mine back too.
Super helpful and quick service at the service department. Explained all upfront and cleaned the car.
Service Advisor Jeff Hernandez at Lexus of Pembroke Pines goes above and beyond in customer service. Polite and keeps me informed of the status of my vehicle repairs and recommendations. Highly recommend him as your service advisor.
I had an amazing experience at Lexus of Pembroke Pines! Amed Rodriguez was my salesman he was knowledgeable, patient, and made the car-buying process smooth and stress-free.
I only found out when driving on the highway that the brake rotors were not ok and should have been exchanged by the dealership. Mikhail Khalev played his role well...once we were ready to walk!
I like the appointment convenience and the professionalism of the staff. My advisor is always very thorough explaining what needs to be done and the timeframe. I also like that they wash my car when finished
Patrick will always be my sales person. He always finds a way to make the deal happen.
Service was fabulous! Picked my car up, gave me a loaner and exhanged cars back when service was complete. Through communication. Very impressed!
My experience at Lexus was exceptional! The team was professional, attentive, and made the entire process smooth and enjoyable. I highly recommend them for their outstanding service and dedication to customer satisfaction.
Richard is a kind, honest and straightforward human being. it was a pleasure to deal with him (gx550 lux +)
Yomar made my first lease a great experience. He gave me exactly what I wanted and the entire team made this process seamless.
I was in and out with a flat repair. Great customer service. I was very happy with the communication.
Sales associate Cesar Baez always gives excellent customer service. Thank you very much for your assistance!
The dealership had a variety of cars to chose from that fit our budget. Our salesman, Kawain was patient, knowledgeable about the cars and very personable. Simon, had great stories and helpful advice for my family.
My experience at Lexus of Pembroke Pines was fantastic! Otany Lantigua is always incredibly helpful and knowledgeable, making the whole car buying process smooth and stress-free. They all listened to my needs and worked hard to get me the best deal. I would definitely recommend them to anyone looking for a new car
Andres, Z were outstanding I woul go back again and recommend my relatives to buy there with you guys
Marvens has been great. This is my second vehicle with him but fourth overall consecutively. Everyone from Sales to Finance to Service has been great. It’s why I have been a loyal customer for so many years.
I had such a positive experience with Edgar "Chapo". He listened to everything I had to say, my concerns and my wishes, and he took that information and applied it in the most effective way. I was able to leave that night with a vehicle that was just for me. He was patient, personable, and just an overall wonderful vibe. The entire process was seamless, and I truly appreciate his professionalism. I will definitely recommend him to anyone who is interested in stopping by to purchase a vehicle. Thank you again Chapo! Your service is much appreciated.
Everything was amazing the whole experience, definitely will recommend the whole team to anyone. I will go back for future purchases
Always a pleasure dealing with Cesar Baez, Frank Marsala and Moez Sachedina “ The Amazinn Team”. Thank you guys for make my Leasing Experience smooth and Professional. A++++. Will definitely recommend you guys to my friends and family.
Super atención todo lo hacen de calidad y rápido. Tienen al mejor personal de todo Miami
Service advisors have been great. My only suggestion would be to have some loaner vehicles available for longer service appointments
Excelente atención , muy cordiales, le recomiendo sin duda alguna a Lorena 100% agradecida. 😊 Excellent attention, very cordial, I recommend without a doubt to Lorena 100% grateful. 😊
Thank you Sammy helping me purchase my second vehicle at Lexus of Pembroke Pines. He goes above and beyond to get this deal close. The overall experience with the dealership process was stress free!!
Excellent experience with the purchase of my new car. Andres Vergara and everyone Involved in the process were extremely cooperative.
Always efficient and easy to get an appointment. They work quickly to take care of my required maintenance and don’t push me for unnecessary maintenance or add ons. I didn’t like that I was approached by a sales consultant during my last visit who assumed that I had a lease when I didn’t. I would prefer to be asked if I want to heart about options for an upgrade directly and not in the manner where the objective of their seeking me out was not clear.
Edgar was great made my experience to purchase my car a good one ! Will be returning to purchase more cars in the future with him would highly recommend to family and friends.
Adeel was very professional & most helpful to me. He was considerate, he showed me a vehicle that suited my needs & did not try any high pressured sales techniques. That said, whether he gave me the best deal or not, I am not quite sure: however the point is moot now. He was immaculate attired at all times and was most prompt, respectful & courteous. The appointments were made to suite my convenience. Not his. This speaks a great deal to his professionalism & his respect for his customers. I certainly enjoyed my time with him. I wish him ...
Process went well picked up car but still waiting for wheel locks and cargo mat that I was told are being shipped to me.
My experience got off to a rocky start, but my dealership team stepped in and made it right.
Easy, clear, fast, no nonsense dealing. Second time purchase from same sales expert. Will do again
Great service rom my service advisor Jeffrey Hernandez. He is always helpful and knowledgeable of service to be done. Has excellent attitude.
I had an incredible experience at Lexus of Pembroke Pines on December 28, 2024, thanks to the exceptional team who went above and beyond during a stressful situation. That day, I brought my car in for service, as I’ve done for years, with Andre, my trusted advisor. Andre has always been professional, kind, and treats me like family. He provided a loaner vehicle, which I greatly appreciated. Later, I returned the loaner but accidentally left my backpack inside—it contained my MacBook, iPad Pro, Magic Keyboard, and essentials. Realizing my mistake, I called Lost and Found, but the loaner department was ...
Staff are nice and productive. You’re greeted immediately upon arrival and taking care of. Staff work together to make the process smooth and seamless.
I recently leased a Lexus NX250 from Lexus of Pembroke Pines, and I had the pleasure of working with Richard throughout the process. From start to finish Richard was professional, knowledgeable, and truly dedicated to making sure I had the best experience possible. His customer service was outstanding, and I felt confident with the decisions I made about the vehicle.
FRANCISCO WAS OUTSTANDING ... EXCEDED MY EXPECTATIONS. EXPLAINED EVRY THING & CAR WAS VERY CLEAN WITH THE TIRES SHINING! I HIGHLY RECOMMEND HIM.
Excelente servicio, la atención de Verónica es excepcional, muy prefesional y atenta. Muy Agusto con todo.
As usual the service and staff very excellent, the card was in good condition, thank you
I can’t say enough positive things about this dealership! I had several minor issues with my Lexus RX 350 and was in the area so I dropped by the dealership without an appointment. I really didn’t think they would look at my vehicle with just driving in….. but I was wrong! They fixed my issue (mainly operators problem) and I left with a smile on my face!!! Lexus never fails me! I love my car!!!
Very large and well organized. I would like to see a improved customer area. Its hard to tell where to drive up to and park. Very nice inside and friendly people throughout.
This dealer is very efficient and courteous. My dealing with Jose Amaro, service rep. is always pleasant. I am assured that my car is getting the best service needed.
The complete buying process was quick and painless. Michelle greeted me then out to the vehicle to have her assist (his name slips my mind) go the GX. Of the many vehicles I’ve bought thought out my life I have never experienced this level of customer service that was displayed by her assistant, incredible. Michelle was such a pleasure to work with and I’m positive the next time I’m ready for a new vehicle she will be my first call.
Great service rom my service advisor Jeffrey Hernandez. He is always helpful and knowledgeable and friendly
first time at Lexus Pembroke Pines and had a wonderful experience with Erik. he was very nice, very informative and knowledgeable
I had a please experience with Lexes Pembroke Pines. Erik the sale guy was wonderful, honest and very knowledgeable
I had a great experience at Lexus Pembroke Pines. Mike Banko always takes great care of me.
José Amaro was excellent! He is a professional with superb customer service skills. Highly recommend. Him!
Alejandro was amazing. I’m happy with my new vehicle and the price I paid out the door. I would definitely recommend Lexus of Pembroke Pines and will let everyone know to go to Alejandro for a great deal!
I must say hassle free and very relax during the purchase. I highly recommend this dealership.
Jeff Hernandez is the reason i own a lexus and keep returning. his care and level of service are superb. Once i arrive, i know everything will be handled properly and efficiently. thank you Jeff!
Upfront pricing for a smooth buying process which made things less stressful. Car was ready upon arrival and quick signing.
Overall experience was way better this time around with Kawain, Jorge (manager) and the other Jorge (business manager). We’re so pleased.
Kawain Swaby helped me find the car I needed. He is knowledgeable and very professional. Highly recommended him
Thank you, Adeel, for my third Lexus lease in a row! Once again, he got me the best deal for my 2025 NX250. He has a loyal customer in me and I highly recommend him to anyone in the market for a new car. Adeel is very professional, provides excellent customer service, and is always available to answer any questions or concerns.
Jeremy provided an outstanding service alongside making sure everything was completed before the estimated date.
Good service personable quick response attention to detail positive attitude enjoyed dealing with the rep
My experience was very good and I would definitely recommend my friends and family. My sales rep was outstanding, Tom Abrahams, very knowledgeable and upfront about everything from start to finish. I was really pleased and happy about my purchase.
I did love all the attention from staff and Jorge the salesman he’s so professional I recommend him and I am so happy because I got my new suv 2025 thank you
Lorena is very professional and knowledgeable. She definitely made our experience on buying a car more enjoyable. Lorena is kind and very helpful during the whole process.
Thank you Lorena for the follow up and for resolving my inquiry. Again, above and beyond expectations. Although we are 70 miles from Lexus of Pembroke Pines I would and will recommend your dealership.
Friendly advisor. Reasonable time to do the service. Waiting area is small but comfortable. All good.
Excelente trabajo estoy muy agradecida por todo el carro quedó como nuevo todo muy bien muy contenta
Dulce Perez was very professional and helpful in every step. The financial team very very helpful and went beyond the call of duty to ensure that I received the best deal as possible. Unfortunately we had a upsetting moment with the sales manager which was very rude and disrespectful to my wife and I. He did apologize foe his behave, but we expected more from Lexus staff. Especially from the sales manager. Other than that experience, I will gladly recommend Dulce and Lexus to my friends and family.
Patrick has sold me my last 3 vehicles from Lexus and I would never go to anyone else as he is very thorough, honest and keeps everything black and white. His professionalism speaks volumes and It’s a level of customer service that is unmatched. I live in Gainesville Florida and choose to come back to this dealership only because of him which says enough.
I had an excellent experience at the dealer as well as with the sales person
I was very please with the sales and service. The finance department is a little slow.
We purchased or leased many vehicles from you and believe we get a fair deal and good sales rep knowledge
Costumer service was excellent. Problem was resolved promptly. Service advisor was very friendly and courteous.
The service was prompt and excellent . Hugh cared that everything went well and had everything ready.
Our car shopping with Patrick Hew at Pembroke Pines were outstanding. What a great place to shop.
Very professional. She was very informed and took the time to explain the process. It was fast and pleasant process.
My experience buying a car from Lexus of Pembroke Pines was incredible! It was so easy and they really listened to what I wanted. They made me feel like a valued customer and I’m so happy with my new car. I’ll definitely be a loyal customer for life! Thank you Alejandro and Gaetano!
Great and prompt service. He kept me updated and answered all my questions and addressed my concerns.
My experience was really positive. My sells man was Alejandro Font, vert attentative, good listener, and patient. You will not leave the dealership without taking the car you want. Finance manager very attentative and really worked hard my deal. My husband and I are very happy because we drove all the way from Orlando to Pembroke Pines.
Excellent service and the staff couldn’t be better. Thank you Alejandro, Gaetano and Carlos!
Patrick was swift in helping me find the perfect car for me. He was very informative & made sure I was comfortable. Gema in finance also was very helpful & made sure I understood everything. I love my car.
Had an amazing experience with Mr. Thomas & Stephan. This was my first time purchasing a vehicle by myself so I was a bit nervous. However, they were both patient and made the experience enjoyable. When picking up my new car, they made sure to give me a quick tutorial and go over the features before leaving. I will definitely be recommending my family and friends to Mr. Thomas and Stephan.
I've received a professional service from Kawain and the rest of the team
Edson was absolutely amazing very patient guy, extremely professional not pushy at all. He took the time to explain every aspect of the car’s technology, he was super helpful I had never had such an easy experience working with a car sales man, I felt like he really wanted to help. And I’m very happy with my new Lexus!! Ask for Edson when you visit!
Lorena was excellent and friendly. I also felt Pembroke Pines Lexus was very aggressive with their numbers and were able to beat the numbers I was provided from some other local dealerships.
ABSOLUTELY WONDERFUL experience! Thank you, Michelle for the easy and efficient service from you and your team!! You guys ROCK!
I had a fantastic experience at Lexus of Pembroke Pines recently. From the moment my family walked in, we were met by Israel, our sales expert. He was extremely knowledgeable and patient, and he took the time to understand our needs and budget. He and the finance manager were very considerate, as we had our toddler and infant with us during the process. Overall, I had a very positive experience and we ultimately got our dream SUV! I would highly recommend them to anyone looking for a new car.