Customer Testimonials
The staff was helpful, clarified and assisted with the buyout process of leased vehicle.
Amazing job as always. Left me feeling comfortable and reassured. Excellent craftsmanship and attention to detail.
As always, Jeffrey Hernandez and the Loaner Car Representatives provide top notch customer service; one of the main reasons I am a loyal Lexus customer is the service that is provided. I have owned 8+ higher end Lexus vehicle.
Every time I go to the dealer with appointment or not the take care of me with an excellent custumer service
Very professional felt welcomed from the minute I walked inside looking forward to do business.
I took my 450h to the collision shop for them to repaint my damaged rear bumper. While it was there, a service notice about my fuel pump was received, so I had the service department make that replacement. The car I got back look like it had just been driven off the showroom floor. The cost was worth every penny! Great craftsmanship and attention to detail.
The car leasing process was painless and efficient. The staff are friendly, and service is exceptional.
Very good attention. I am completely satisfied. The car was clean. My service provider was good
Zoe was absolutely the best! Getting my work done in the collision department...Everything went so smoothly. She called me every single step of the way! I didn't even have to call to check up on my car. I highly recommended coming here! Thanks Zoe!
Khambrel Is THE BEST the MOST PROFESSIONAL AND DEDICATED HUMAN BEING THANK To His COLLABORATION I WAS ABLE TO GET MY NEW 2022 definitely I WILL REFFER FRIENDS AND FAMILIES TO HIM. I had a horrible experience before in biscayne blvd/ north miami with alex mejia, bella and tod they should learn from Kham how to be a professional sales person you have the passion to helps your clients THANK YOU THANK YOU EXCELLENT JOB And thank you Reynaldo!
I had an amazing experience, Irv Smith is very welcoming and made my first purchase great! I will be returning for sure to continue on my Lexus journey!
Marvens was a wonderful sales man friendly and very knowledgeable. I would highly recommend Marvens
Everyone was attentive to the needs for my vehicle. My service provider Sebastian was excellent!
DUE TO COMMUNICATION ISSUE WRONG VEHICLE WAS PREPPED AND ORIGINAL CHOICE WAS SOLD. WHAT I WANTED WAS FINALLY LOCATED AND DELIVERED TO MY HOME. THANK YOU. ITS STILL A MYSTERY HOW A SILVER SEDAN SEDAN WAS PREPPED INSTEAD OF A GREEN SUV!
Excelente servicio, muy atentos en todos los detalles! Muchas gracias a Thomas y Jack por ayudarme con el lease de un Lexus NX. La cita para polarizar los vidrios fue rápida y Thomas se encargó de que todo el proceso se lleve sin contratiempos. Jack encontró la mejor forma de financiamiento y salimos muy contentos!
Love this dealership very Professional and knowledgeable. The service department is fast understanding and know their job very well
Para mi es el mejor lugar dónde comprar. El mejor Dealer . Rafael es el mejor vendedor. Y el Ruso el mejor financista. A ellos les doy gracias 🙏 por estar en un RX 350 de lujos 👋💤😂
Reinaldo Rivera made up for my Sales person but I am completely satisfied. Buying a car on the phone and not there in person was challenging thanks Reinaldo.
I am very satisfied with the service received every time I have used Lexus. Service Rep, John Steigle has always been more than helpful.
After having such an horrible experience with my original sales representative, Marvens St Jean came to my rescue. I’m grateful and thankful for him. He took the initiative to provide me his assistance. He’s very polite, patient, professional and knowledgeable about his job role. Because of him I know how to operate my vehicle now which I love even more. Keep up the great work Marvens. Marvens is a great asset to the company. I will definitely refer to anyone I know who’s willing to purchase a vehicle. Thank you once again Marvens.
MY SERVICE ADVISER JEFF IS THE BEST!!! I have 3 cars and Jeff handles the service for all of them, It was terrible when he wasn't there
Sammy is always professional and friendly while helping me select a vehicle. Moez, Finance Manager is the best. He makes sure I got what I wanted at a good price.
My service was great from the moment I Drove in to when I drove off with my vehicle.
I came thinking I knew what I wanted and Alex helped me with other options since there is such a shortage of cars on the market. I absolutely fell in love with the first one I saw. It was honestly a pretty fast experience compared to my others at dealerships. There were a couple bumps as always when you reach the financing department, but it all worked out. Alex was nice enough to give us coupons to have lunch while we wait. I am in love with my car and the experience I had at Lexus.
I love it here at this dealership . Very informative and helpful . Very clean and nice .
Always great care given! Service is timely and done correct the first time. Lobby is also nice
Sales and service typically go above and beyond to ensure satisfaction. Would definitely recommend for both
I leased a car from Yomar, he’s extremely professional and motivated person, very patient and dedicated! I’ll definitely recommend him to friends, he made me smile and i loveeee my NX!
Always good to have car serviced in Lexus Pembroke Pines. It is so quick and easy. They have good system to satisfy customer.
Mario Padron una excelente persona, me ayudó enseguida desde q llegue , me fui muy contenta y satisfecha con mi nuevo Lexus 2021. Gracias Mario . Yaqueline portell
Getting my car serviced is so easy because they bring a loaner car to my house and then take my cars to be serviced at the dealership. When the service is completed they bring my car to the house and they take loaner back to the dealership. The other big Lexus dealership does not provide this service.
I appreciated Amed Rodriguez for support and Excellent service , his knowledge, concerns and guidance and support in choosing a vehicle that addressed my needs.He is very professional and excellent in address my concerns. A great human being to work with.
Was a great experience in Lexus Pembroke Pines Thank you so much Nathan for exchanging my Lexus RS 300 ! Professional, knowledgeable and friendly Thx a lot and special thank you to Financial Service!
DOZER WAS A TEN WORKED TO MY SATISFACTION DELIVERED THE CAR SAME DAY HAD GOOD AWARENESS OF THE TECH
Service was good , but I have to wait for about 2 hours. Very slow.
I went in for an oil change and the service was good, but they returned my car back super dirty on drivers side.
Sammy was fabulous, went over the ES 350 thoroughly with me and worked hard to find the available inventory...I was thrilled he found me an F Sport ES 350 with the Red leather seats I so wanted. Could not be happier with my Lexus and all that goes with the Lexus experience at Pembroke Pines. Thanks for everything Sammy.
Amazing customer service throughout the whole process. Isidro was super nice and knowledgeable, I will definitely be coming back to him 10/10 recommend!!!
First experience was pleasant. Quick and efficient service. Will schedule next appointment at this location.
Very professional and fast service Did not have to wait a very long for service . The facility is very clean and they provide an area to be able to work while you wait along with a small cafe .
I'm really happy with Lexus, service in general is really great, it's really a great value for the price, very professional , we recommend this dealership to others.
The dealership is very professional, but not to happy after oil change because they did not reset or clear “maintenance requirement soon” on my dashboard.
My car did not come back vacuumed and washed as it should each time I bring it in for service. Otherwise the service was fine.
The experience was exceptional with all patience the team in making sureI found the best fit financially and the model I preferred. I 100% recommend this location.
Nice n clean friendly they will work with u to try to meet your needs very patient good customer service great service the dealership huge
Im really happy with lexus, service in general is really great, its really value for the price, very professional , we recommend this brand to others
Zoe Green and Roy were a fantastic team. Great customer service and follow up process! You guys rock! Thank you for all the help you did!
Accurate on estimate and great service to customers. Also service done in first visit. I didn’t have to wait long at service lounge for work to be done.
I feel is a very good service,,I am appreciate!they are very nice. Work is quick and excellent.next time I still will come again!
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Andre Rust was very attentive and was very thorough in the service being provided. He provided outstanding customer service and communicated with us the entire way.
Great service and Juan has a amazing customer service.
I recently moved to FL - first time at your dealership. Zoe Green made me feel welcome and was extremely helpful. I’m definitely coming back!
I have been coming to have my car serviced there since I purchase my 2010 IS250 which I wanted it to be manually. I have always felt that where I had purchased a car if I could not trust the dealership that I made my purchase, then who could I trust. I am also so glad that Jeff Hernandez is back as an Advisor. He was my Advisor for the longest before leaving and always felt very comfortable with his assistance. And as long as I still have my Lexus I250, I will continue to bring my car in for service ...
Leasing my car at Lexus of Pembroke Pines was fast and easy. Richard Monivis made the process really enjoyable. He takes his time to make sure that you're happy with the entire deal. This is my 3rd Lexus I could not see myself driving any other model.
Everyone was professional. I would recommend friends and relatives to purchase or lease a vehicle here. I want to thank salesperson Darren for his help
En principio tuvimos algún tropiezo con el vendedor, pero después todo eso cambio, nos atendió Brandon Budhai, un millón de gracias por tu amabilidad, tu carisma y sobre todo por tu ayuda e interés por que nos sintiéramos bien. 💯 por ciento complacidos. Ya nos sentimos parte de la familia de Lexus. Thankkkkkk
Very busy center, yet they treat each customer with the utmost care. They honor their commitments and overdeliver on timing to complete service. Would recommend
Great customer service. They helped with the prices and the payments I wanted for the car. Dope service, I will recommend to my friends or come back myself.
Always can work u in to see about a repair. Tandy in service was a great help, advising items on sell to help with my repairs.
love the service department. my service adviser Sebastian is Great. A+to Lexus of Pembroke Pines
great attention !!!
Everything was great. Satisfied with service. Waiting time minimum. Irv always found good deal. Happy with my new model. Financial process fast and efficient. Thanks
Line for service was a bit overwhelming, first time owning a Lexus and going for service. Not used to waiting in a long line for service when comparing my previous experience with another brand. Other than that I have no complaints.
Jose Amaro did a great job recognizing actual problem with my vehicle on my 3rd repeatative visit for the problem. He addressed it very professionally with no much wait time.
I love Nick!! Thank you!! Moez was fantastic also. My car is 🔥 I turn heads in my card. The red interior topped it off. Thank you guys so much!!
Excellent customer service
Expert reliable and fast service, never had a better experience buying a car. Thanks to Patrick and Moe
My sales associate, Zubbair, is very professional and answered all my questions and concerns. As he said, the sale is important but the follow up service is even more important; and he has followed through on this. I would recommend Z to anyone who is interested in purchasing a Lexus. Thanks again, Z for your patience and continued support!
Everyone here …the whole team was great ! Nicholas was awesome. Very attentive and informative. I would definitely recommend him to others . I love my new car!!!
T h e s t a f f is g r e a t. I w a s a b l e t o get a loaner.
Great customer service and efficient work. Very personable l. Easy to make an appointment and very little wait time when an appointment is scheduled. Excellent job
Always available to help,very pleasant and get my car back in good running condition. I do like the car wash and miss having my manicure while waiting for my car.
Andres was very professional and patient. He is truly a great a example of what a dealer should be. Thank you for everyone’s help.
Erik assisted me in my purchased inquiry due to the bad treatment I received from the two previous sales people and when he first spoke to me, me stated he would turn me around. I must say he was spot on on the offer, he was honest and within an hour of speaking to him i had the buyers guide on my email. The only way I would ever buy from this dealership again if I purchase the car from Erik.
Getting my new car was a great experience even in these crazy times. I got exactly what I wanted and did not have to compromise on colors for anything. Sammy was wonderful and I will be sure send all my friends and clients who’s are in the market for a new car!
Gonalito did a great job
Drove from Orlando to see Mario and the team at Lexus of Pembroke Pines. Great selection of vehicles+great service=new car purchase. I absolutely love my RX350.
(Translated by Google) Excellent (Original) Excellente
Had i wonderful experience with the salesperson and also the financial office and i want to send i special thanks to frank you have always work above and beyond to make me comfortable .i would recommend anyone who want a great experience buying and car to go to Lexus of Pembroke pines.
Thomas Abrams was a great salesman and goes the extra mile for his customers!
Even though I didn’t have an appointment they accommodated me. Erickson was great. He made sure I was kept up to date on the progress of my car. I will always use Lexus of Prembroke Pines for my car repairs and services. The staff are always welcoming. Only down fall is the wait time.
