Customer Testimonials

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DealerRater Apr 11, 2021

What can I say about Jose? That has not been said before by others? He is the consummate professional. Courteous, knowledgeable, caring. Lexus IS fortunate to have him as onoftheir representative.

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DealerRater Apr 11, 2021

Best experience of buying a car in the last 30 years. Sales person and finance manager were very professional and courteous. I would recommend everyone to this dealership

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DealerRater Apr 11, 2021

Estoy muy agradecida con Andrés es un execelente vendedor su atención maravillosa y un buen deal comprando mi primer Lexus.. Creo que estaré en la familia de Lexus por un buen rato 🙃

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Google Apr 11, 2021

Had a wonderful experience today at Lexus Pembroke Pines. My sales person is Darren and I don’t know the managers name but was very nice to me. I upgraded from an Acura to Lexus because of the poor quality of service I received at Acura Pembroke Pines. I had a great experience Lexus a Pembroke Pines and would like to invite all of my friends to buy their car there. There was no lies or deception like Acura of Pembroke Pines and the sales person Michael Dugan. I actually got a spare tire at Lexus which Acura does not ...

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Google Apr 11, 2021

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DealerRater Apr 10, 2021

Even do it was my third time visiting this dealer thinks didn’t went good until Mr Isidro shows up for help, thanks him I had a great experience as a customer, finally.

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DealerRater Apr 10, 2021

Worked with Richard in sales he is the BEST. He was patient with me and had a pretty good sense of humor. Happy with my purchase.

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DealerRater Apr 10, 2021

Jeremy is the real MVP over at Lexus of Pembroke Pines. He goes over & beyond to make the customers happy not only with me but in General he’s just a Straight shooter

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DealerRater Apr 10, 2021

Hey to the dealership service department thank you for the outstanding service that I received at the office in Pembroke Pines. My service consultant John Steigele is the best and have been for years. Thank you for a very enjoyable experience. You have earned my respect as a honest and professional dealership

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Google Apr 10, 2021

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DealerRater Apr 10, 2021

Positive experience every time! Picking up and dropping off my car is very convenient. As long as this service is available I will be a Lexus owner

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DealerRater Apr 10, 2021

Service was good and thorough, the issue was resolved in a timely manner. Rod our service advisor kept closely informed of the progress of the corrective repairs.

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DealerRater Apr 10, 2021

Fenomenal Service. Isidro Garcia, a service consultant, and the Lexus coorporation has gained my trust when it comes to take care of my ride. See you during my next visit.

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DealerRater Apr 10, 2021

Thomas la persona que me contacto fue excelente conmigo, y Lorena la vendedora tuvo un trato muy profesional, nunca me sentí obligada, y el financista también una persona muy educada y profesional. Gracias por su trato.

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Google Apr 10, 2021

I originally started with another lexus dealership with a very bad experiance. Went to Lexus of Pembroke Pines and had a fantastic experiance.

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DealerRater Apr 10, 2021

Moez Sachedina (Finance) and Patrick Hew (Sales) are the perfect combination, if you need a new Lexus, this people are the go to, pay them a visit and you won’t regret it, smoothest buy ever...

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Facebook Apr 10, 2021

Our service advisor was Isidro Garcia! We cannot say enough about him! He was courteous, efficient and an all around nice guy! I would highly recommend the service department if all the advisors were like Mr. Garcia. In the past I have not always been happy with the service received at Lexus of Pembroke Pines. But our last visit was TOP NOTCH!!!!!!!$

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Facebook Apr 10, 2021

My Service Advisor Jeremy is amazing! He always takes care of me when I bring my vehicle into the shop. He makes visiting the dealership stress free and easy. It’s always a pleasure seeing him. I feel spoiled and yet lucky to have Jeremy as my service advisor!

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Facebook Apr 10, 2021

Lexus of Pembroke Pines are the best in town Thanks JOSE

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DealerRater Apr 10, 2021

Lexus of Pembroke Pines Service Department is awesome! From the check in until I picked up my vehicle. I felt safe with COVID guidelines in place

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DealerRater Apr 10, 2021

Lexus of Pembroke Pines always has great service and great customer service! From getting an awesome deal for my car to always receiving excellent service, Lexus of Pembroke Pines has lead the way!

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DealerRater Apr 10, 2021

Amazing service, everyone specially Joel very friendly and knowledgeable I was very impressed with the service I received, Thanks. You guys are the best I highly recommend your devices a very happy customer.

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Google Apr 10, 2021

This was the easiest car shopping experience I have ever had. Michelle Alter gave me a price over the phone. We picked up our car at the designated time. Mohamed took care of us and had all the papers ready. We were on our way in no time. Thank you!! Gilda Burstein

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DealerRater Apr 10, 2021

The service was quick, organized and friendly. The job was well detailed and nicely documented. The service advisor and crew are excellent. Nice, thank you.

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DealerRater Apr 10, 2021

Very pleased with the attitude,, attention, and service, I received yesterday at your Pines location. Only suggestion is make news available on TV in waiting room.

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DealerRater Apr 10, 2021

Staff was excellent. My service advisor was very attentive in addressing my concerns. The work was if high quality. Work was done in a timely manner.

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DealerRater Apr 10, 2021

Attended me in a timely and courteous manner. Kept appointment time and expected time of repairs. Expeditiously delivered clean car without inconvenience or unexpected surprises.

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DealerRater Apr 10, 2021

We been leasing all 4 of our cars through Sammy. He’s easy to reach and always is prompt about returning our calls and answering any questions we may have. He’s personable and professional and we know we can trust him to get us the best deal. Carlos, our service advisor always takes care of our maintenance and gives us prompt service.

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DealerRater Apr 10, 2021

This is a great lexus dealership! They offer great service! I had no issues getting my car serviced they offer fair prices and customer service is excellent!

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Facebook Apr 9, 2021

customer service is excellent

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Facebook Apr 9, 2021

Excellent service and experience. Andre is my service advisor. I needed tires and brakes. He kept me informed and when there was a delay, he made sure I was accommodated with a loaner. Andre has been my service advisor for almost 8 years and he keeps my car in optimal working condition. Thank you Andre Rachel B.

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DealerRater Apr 9, 2021

Great service as always. Had a small issues with my new car. It was brought in for check up - that went quickly and resolved. Best service

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DealerRater Apr 9, 2021

Going to Lexus of Pembroke Pines was an excellent experience ! Gaetano, our salesman, was extremely knowledgable and very helpful. He was great to work with... I would highly recommend him.

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DealerRater Apr 9, 2021

This current car is the 3rd Lexus car I owned. I had the chance to use several advisors whenever I bring my car for service. But the best of them all is Isidro Garcia. He is my current advisor. He is very helpful, patient, and accommodating. He made my experience less stressful.

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DealerRater Apr 9, 2021

The best service in the City With Jose alway very good service I won’t go to any place than Lexus of Pembroke Pines Thanks

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DealerRater Apr 8, 2021

excellent service, and very good costumer service. They take the time to make you pleased with the service.I recommend it. Pass so you can check

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DealerRater Apr 8, 2021

Isidro did a fantastic job with my recent service. He was very detailed and professional during the course of getting my car serviced. I will definitely be back. Thank you

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DealerRater Apr 8, 2021

It is always a pleasure to bring my car in for service at Lexus of Pembroke Pines. From start to finish I feel like I am the only customer there. Sebastian is a great people person

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Google Apr 8, 2021

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DealerRater Apr 8, 2021

Sebastian was courteous, respectful and very knowledgeable about the meds of my car. The waiting time predicted was right. In general, I am happy going to Pembroke Pines Lexus.

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DealerRater Apr 8, 2021

The service and repairs done were excellent. Jeremy, was outstading! The repair was done with the time frame advise. They even finish the job before!

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Google Apr 8, 2021

Great experience!

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DealerRater Apr 8, 2021

Able to get a same day appointment. My service advisor Andre was was great as always to work with. Highly recommend Lexus of Pembroke Pines!

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DealerRater Apr 8, 2021

I truly mean this Lexus is the best car company out here, The customer service, Selection of vehicles, Very friendly atmosphere, It would take a whole lot for me to switch, But I don't think it gets any better than this!

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DealerRater Apr 8, 2021

AmaZing service and customer service Thank you Lexus Of Pembroke pines for an amazing service to our car. Best dealer ever! Thank you very much

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DealerRater Apr 8, 2021

Jeffrey is awesome and always is professional and knowledgeable about the issues. His name does not appear below where I can write him individually. Please add his profile below.

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DealerRater Apr 8, 2021

Rodney Fuller is a great service advisor. I can trust him and always enjoy working with him. Would definitely recommend him to friends and colleagues.

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Google Apr 8, 2021

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DealerRater Apr 8, 2021

Un buen lugar te tratan como familia a todas personas, un excelente trato y más por Sebastián de Lexus of Pembroke Pines muchas gracias por todos el servicio.

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Facebook Apr 8, 2021

First of all , I never imagined that kind of customer service experience I got from Lexus in Pembroke Pines. Everyone there are amazing but Mr Marvens Jean is the one I will think more . He helped me in a lot . Great man great human been , very humble even tho he’s doesn’t speak creole that much , but he makes it easy for me to understand world that difficult for me in English. Finance department is amazing paperwork done so fast . From the insurance front door lady at Lexus she is outstanding, she help me get a better rate on ...

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Google Apr 8, 2021

First of all , I never imagined that kind of customer service experience I got from Lexus in Pembroke Pines. Everyone there are amazing but Mr Marvens Jean is the one I will think more . He helped me in a lot . Great man great human been , very humble even tho he’s doesn’t speak creole that much , but he makes it easy for me to understand world that difficult for me in English. Finance department is amazing paperwork done so fast . From the insurance front door lady at Lexus she is outstanding, she help me get a better rate on ...

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Facebook Apr 8, 2021

My service advisor John Steigel is the best ever! It is because he is there that I have been going to this dealership for the past 15 years and buying Lexus’s. He is a dedicated and wonderful person who cares about his customers and making sure that we are happy and well taken care of. He deserves to be rewarded and acknowledged for his exceptional customer service. He goes above and beyond in order to make sure I am very satisfied. He is a shining star at Lexus of Pembroke Pines. I don’t know what I would do if ...

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Facebook Apr 8, 2021

Me sentí también en este Dealer de Lexus, ellos son súper profesional.

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Google Apr 8, 2021

Very friendly and informative. Honest and quickly in and out. Made me feel welcomed, and at ease purchasing my used vehicle. It was worth the drive. The vehicle was exactly the shape they described. Thanks so much!

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Facebook Apr 8, 2021

Nice visit was please with the service I got from my adviser thank you

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Google Apr 8, 2021

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DealerRater Apr 8, 2021

xxxx did a great job and was very helpful to get the deal that I wanted. Very polite at all times from start to finish

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DealerRater Apr 8, 2021

I have an older Lexus. Unfortunately the service department couldn’t offer me a solution that made financial sense to repair my sunroof problem. Juan was very informative and kind with the feedback.

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DealerRater Apr 8, 2021

Zoe was very proactive and delivered a fast service while keeping me informed of any detail and the status of the repair center. Greatly appreciate her professionalism and dedication. Thank Zoe for your services .

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Google Apr 8, 2021

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DealerRater Apr 8, 2021

This is the first time and long time I had this customer service experience. I was very pleased for getting this kind of customer service experience. From the salesman, the finance team and the insurance agent . I will recommended Lexus in Pembroke Pines to anyone who want to buy a car . I am very happy I am driving a brand new 2021 Lexus

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DealerRater Apr 8, 2021

John Steigele is the Best... should be the model for all of your service specialists! He always displays the utmost customer service skills and makes sure the job is done right!

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DealerRater Apr 8, 2021

Great professional service. Love the lexus courtesy. I had a last minute service and Scott accommodated me. Thank you. Lexus will always be promo uno with me.

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Facebook Apr 8, 2021

I got my car and I love my new Lexus at what I believe a great price and way better than I could have gotten anywhere else.

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Google Apr 8, 2021

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DealerRater Apr 8, 2021

Great customer service. Service representative Jeremy is the greatest. He is the reason I continue to bring my thirteen year old automobile to Lexus of Pembroke Pines.

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DealerRater Apr 8, 2021

Steve, is very attentive, friendly and polite. He answer all my questions. I did not feel any pressure from him at all. Overall, it was considered good experience.

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DealerRater Apr 8, 2021

I did not personally deal with this dealership. My car purchase was handled by Palm Beach County’s Gold Coast Federal Credit Union’s Auto Advisor.

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DealerRater Apr 7, 2021

Andre is always very attentive and helpful. I took my car for regular service maintenance and was happy with the service. I would have liked to get in to Andre a little faster as I waited 20 minutes after leaving my car however I’m happy with this dealership

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DealerRater Apr 7, 2021

Excellent Service, people are friendly. Appointment on time. Waiting time reasonable. Car nicely clean. People at payment and at picking up car super friendly and educated.

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DealerRater Apr 7, 2021

Service rep. Andre did a great job to get my vehicle service and me on my way to work. Andre is one of the reason I purchased another Lexus. Any time I have an issue, Andre always find a way to handle it. Good guy....

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DealerRater Apr 7, 2021

I’ve been coming to Lexus of Pembroke Pines for over 5 years and I am very pleased with the service. My experience has been great and looking forward to many more years.

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DealerRater Apr 7, 2021

Jeremy the Service Rivera Rep Is Wonderful ! My salesman Mike Banko Terrific ! Finance Guy Reinaldo Ramos Handsome and gave us a great deal and a gift of free maintenance

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DealerRater Apr 7, 2021

Best car buying experience I have ever had. What was quoted to me over the phone was exactly what my cost was no pressure sales and everything was fast and convenient. I will always recommend Lexus a Pembroke Pines!

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DealerRater Apr 7, 2021

Very responsible and quick, always eager to help and solve problems, I’ve never had a bad experience with them! Always happy to go back

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Google Apr 7, 2021

I'm so happy withy New Lexus Thank you

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Google Apr 7, 2021

Special delivery of my Lexus NX300 sealed the deal with Mike at Pembroke Pines Lexus! I'm now proud new member of the Lexus Family👍😊

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Google Apr 7, 2021

Smooth process from start to end. Professional staff, starting with the ladies at the reception, Otany a great salesman and the financial specialist Reynaldo. Definitely if your are looking for a Lexus in South Florida, go to this dealership.

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DealerRater Apr 7, 2021

Marlon Amador is one of the best car salesman I came across. Great listener, willingness to help, knowing his product. He made my shopping experience wonderful. All stuff is super friendly and polite. I would recommend this dealer!!!

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Google Apr 7, 2021

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Facebook Apr 7, 2021

Andre Rust always takes care of us and is very professional.

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DealerRater Apr 7, 2021

The experience was effortless from beginning to end. They had a courtesy vehicle for me and then texted me when my car was ready. Very smooth and organized.

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Google Apr 7, 2021

100% recomendado! Gran experiencia con Lexus of Pembroke Pines

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Google Apr 7, 2021

Euromar was so great ! Very informative, patient and sweet. Overall had a great experience at Lexus Pembroke Pines. Will recommend to friends/family ! Thank you

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Google Apr 7, 2021

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Google Apr 7, 2021

Good service!!! I just bought the GX460 2021 early last week, what a surprise! Darren, he really helped me out, and the people who do LOAN are also very enthusiastic. Thanks!!!

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Google Apr 7, 2021

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DealerRater Apr 7, 2021

Great Deal, Delivered vehicle perfect. All your employees with this deal were knowledgeable and made things very easy. You have my vote to tell my friends about you.

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DealerRater Apr 7, 2021

Veronica is an excellent, friendly and very reliable salesperson. We had a great experience with her. I highly recommend her to all my friends and family.

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Google Apr 7, 2021

This was the best experience I ever had at a car dealer, the sales person Cesar Baez was very professional and attentive and made the whole car buying experience a really nice one.Thanks you very much to the whole team there ,they really deserved this five star review.

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DealerRater Apr 7, 2021

As always, very pleasant experience at this location. All service representatives were professional and respectful of my time. Very through at explaining the services needed and performed.

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DealerRater Apr 7, 2021

I had to wait for over 2 hours. I was not made aware that I could asked for home pick up and delivery. I know better for next service. Waiting room amenities poor.

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DealerRater Apr 7, 2021

I was very impressed with the service. Jose was very knowledgeable. The turnaround exceeded my expectations. I think I will buy another lexus in the near future.

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DealerRater Apr 7, 2021

Great, friendly and professional. Amazing... Always efficient service Drop the car on time, leave the keys. Just a few confirmation questions and answers. 1 hour later - message that car is ready for collection. Excellent service as always. Thank you

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Facebook Apr 7, 2021

Car was picked up in morning. Service performed. Car returned following morning

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DealerRater Apr 7, 2021

Mr. Isidro Garcia was SUPER helpful. I originally had an appointment with Jeff and was somehow overlooked. Mr. Garcia was apologetic and professional in making sure that my needs were met.

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Google Apr 6, 2021

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DealerRater Apr 6, 2021

Nick was super friendly and helpful in switching me into a new lease and helping me select a new car that I'm absolutely loving.

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Google Apr 6, 2021

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Facebook Apr 6, 2021

Recomendado 💯, Verónica es una excelente vendedora, me ayudó muchísimo, estoy muy Feliz con mi nuevo Lexus, 🤩🤩


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