Customer Testimonials
Exceptional service from Dulce, Alfred, and Simon! Patient, professional, pressure-free experience. I absolutely love my BMW X4!
I purchased a Lexus specifically so that I could get a loaner when I need service. Now they will not give a loaner for anything under 6 hours. This is total xx!
Had another excellent experience dealing with Sammy Libraty at Lexus of Pembroke Pines. Sammy has helped me multiple times over the years to get the Lexus that I wanted. I have always also received great service from everyone there, whether in Sales, Finance, Service, etc. I highly recommend the dealership and Sammy in particular!
Khalid was very candid and professional! If you're in the market for a car do not hesitate to reach out to him.
⭐⭐⭐⭐⭐ Excellent service and outstanding attention at Lexus of Pembroke Pines! The staff was very professional, friendly, and attentive throughout the entire experience. I truly appreciate the excellent customer service. Highly recommended!
My experience buying my car was excellent with the saleswoman Veronica. She was very professional and helped me a lot to find the car I wanted, showing me several options. 10 points for her. On the other hand, I had a terrible experience with the sales manager, Frank. He was very rude, unprofessional, and even told us to leave the dealership.. Thanks for everything
I had a great deal with my Lexus IS 350 Sport, nice car!! Zebbie was very good and helped me with the process, he is a very good sales person, I will recommend him and the dealer.
Great experience, Michele Alter and her assistant Javier are outstanding, very professional. They both made the process a success. Thank you both.
Excellent Service. Thank you Alex Whitman for helping with the purchase of my new Lexus.
I was very happy with the sale team and the presentation of my Lexus and the follow up after the sale.
Fleet Manager Michele Alter and her Assistant Javier Serge were phenomenal and provided a superb attention to detail and excellent customer service skills when we picked up our new SUV. We are extremely happy with the purchase of the 2025 NX250.
Exelente servicio , amables y prontos para explicar dudas relacionadas el funcionamiento del auto , conocedores del lo que venden
This is my number 7 Lexus from Lexus of Pembroke Pines. I purchased a 2026 ES 350 Hybrid. Let me tell you with an average 46 mpg and 650 miles range who needs an electric car? It handles and rides like a gem. Most importantly my experience with Mo Alkabouni (first time) and Ronnie Hector (yep, seven times), Hotniel in Finance, the used car management team (who gave me a great appraisal for my trade-in), and Frank sales manager ( remember, I’ll see you in 30,000 miles 🙂 was an excellent experience. They all were friendly, professional and patient in working with me in making this dream ... Read More DealerRater - Oct 31, 2026
I had an excellent experience buying my car at Lexus of Pembroke Pines. Veronica was wonderful! She made the entire process fast, transparent, and completely stress-free. If you are looking for a Lexus, I highly recommend asking for her. Thank you so much for your help!
Richard is very easy to work with he listened to our needs and quickly accommodated us. A true professional.
Ms. Dulce was great guidance for me to transition into my new Lexus Nx 250 , I’m happy and satisfied with my new birthday gift . Also I feel comfortable in my monthly payments as well. #TeamLexus#LexusGirl4-ever
Excellent experience at the dealership in Pembroke Pines Florida, Richard Monovis, was excellent. Very positive.
This is not our time buying from this dealership Aaron will very kinda helpful and friendly
I was in a terrible car accident and my car was deemed a total loss. I decided safety was my number one priority so I chose the Lexus NS 350. I went to Lexus of Pembroke Pines, and was greeted by Richard who was a salesman. His reassurance that Lexus was extremely safe made me feel at ease. Richard took his time to go over cars and SUVs that would be a great fit for me. After deciding on what I wanted I was sent to Boris in finance to set up my apr and go over my application. I am ... Read More DealerRater - Oct 22, 2026
My recent experience purchasing a vehicle at Lexus of Pembroke Pines was outstanding in every way! It started with my sales associate Dulce Perez. She was extremely courteous, knew every detail of the car I was purchasing, and went out of her way to make sure I was completely satisfied with my purchase. She even came to the dealership on her day off to make sure everything was perfect when I took delivery of the vehicle! The finance manager Simon Robles was also a huge part of the all star cast at Lexus of Pembroke Pines and was ultimately responsible ... Read More DealerRater - Oct 21, 2026
Lorena and Jay took care of all our needs by making our purchase of a 2023 Lexus NX350h seamless. Customer service was excellent, paperwork quick and easy, switching the vehicle to our insurance was a breeze. Most importantly we purchased a beautiful Lexus at a great value. I plan to purchase another vehicle next year through Lorena and Prembroke Pines Lexus.
Outstanding service from start to finish! I had a wonderful experience buying my new car from Otany! He makes the whole purchasing process seamless and enjoyable.
She's the best. Best customer service and always helping in anything I need. Very happy
Patrick was very engaging and took time to explain the vehicle that we were interested in. He had it waiting for he had it waiting for us to test drive.. He was very receptive and helpful in obtaining a fair trade-in value for our vehicle.
Signed a 36-month lease on October 10. Afterward I found it cost about $2,875 more than a nearly identical Lexus lease from another dealer. I wrote to management with the numbers attached and never received a reply. A finance manager and later another person called and made it clear they would do nothing, and the tone was dismissive and disrespectful. Compare your contract line by line before you sign.
Nos atendieron de la mejor forma todo con mucho respeto y cortesía el vendedor Rafael el mejor excelente y la financiera también gracias.
We had a great experience at Lexus of Pembroke Pines, all thanks to Denis Vinogradovs! From the moment we arrived, Denis was the first person to approach us, and he truly went above and beyond to make it happen.
He took the time to understand exactly what I was looking for, helped us find the right vehicle, walked us through everything, and made the test drive a great experience. He was there every step of the way, even working with the finance team to help us seal the deal.
What we appreciated most was his dedication, patience, and willingness to ... Read More DealerRater - Oct 16, 2026
Lorena was great! My transaction was quick and they took care of everything including adding the vehicle to my insurance.
Excellent customer service from my salesman Mo the entire dealership treated me first class all the way
Wonderful atention and very fast her services, Profesional and kind. We are happy with our new car selling by Valentina.
Friendly, helpful, and always professional at all stages of the buying process. Tremendous knowledgeable staff. A pleasure to do business with.
Richard salesman for Lexus Of Pembroke Pines was excellent and helping me complete a deal for a preowned 2024 LX 600. Not only to be complete the deal, but he has followed up on all their mind issues that needed to be taken care of. He will be my salesman on my next purchase for my wife’s car coming up in a year or two.
Khalid from Lexus of Pembroke Pines was such a great car salesman. This is my second purchase by him and each time he made sure that I left the dealership satisfied! Kasi also was such a great assist.
A dealership rating is only as good as the person with whom you interact with. Richard is an stirling example of an individual who exceeds expectations. Please recognize him for his dedication and professionalism. Thanks for a wonderful experience. Dave
From the moment I met my Product Specialist, Valentina years ago I knew I was in exceptional hands. She truly worked her magic and made my experience of getting into my Lexus TX absolutely seamless. ✨
The entire process was effortless, personalized, and exceptionally professional. Valentina’s attention to detail, knowledge, and genuine commitment to making sure everything was just right truly stood out.
The level of service was nothing short of first-class—the kind of experience you expect when purchasing a luxury vehicle. I couldn’t be more pleased with my Lexus TX or the outstanding service I received.
Valentina, ... Read More DealerRater - Oct 5, 2026
Is a nice place, everybody try to help me and I was very satisfied with the place
Mr Vergara was on top of everything start to finish, he explained all the features of the car in detail. Pleasant guy to deal with!
Yegor, our salesman was great, as well as all the others for our pre-owned purchase
Excellent salesperson don’t need any appearances from sales managers ceramic coating way over priced as is annual maintenance
I want to express my huge gratitude to Mikhail Kkhalev and the finance team at Lexus of Pembroke Pines!
Mikhail is an amazing professional who handled all the organization, managed the process flawlessly from start to finish, and saved me from any worries.
Special thanks go to the finance department. They treat clients with great understanding, being very thoughtful and attentive to every detail. They handled all the financial and paperwork matters perfectly, efficiently, and without any hassle.
Overall, the service at this dealership is top-notch: everything is very fast, polite, and professional. No stress or headaches at all. I ... Read More DealerRater - Oct 2, 2026
After experiencing the hospitality and customer centered service of two other Lexus dealerships I was very disappointed with my experience at your dealership. I called ahead to make an appointment. When I got there the salesman I had arranged to meet was busy in a meeting, so I got someone who must have been a new recruit. I wasn’t even offered a cup of coffee unless I wanted to pay for one. The dealership seemed unfriendly. I felt none of the welcome and hospitality I had come to expect from Lexus. The orientation to my new car was perfunctory. ... Read More DealerRater - Oct 2, 2026
I have the best sales experience at Lexus of Pembroke Pines. If you’re looking for someone dedicated, please ask for Richard Monivis.
Very professional, and pleasant place to buy a car. The dealer has a very confortable waiting room.
Gracias a Dulce Perez y Stephen Hurtado de Lexus of Pembroke Pines por su amabilidad, paciencia y ayuda. Tras varios problemas con el Corolla 2020 que compramos, nos apoyaron para lograr el cambio por un Corolla 2024 con el menor gasto adicional posible. Agradecemos su atención, amabilidad y profesionalidad durante todo el proceso. Valoro mucho su paciencia y el trato recibido. Graciasssss
Everything about the process was top knotch. From Dulce in sales to the finance team, everything was great.
Best in class Dealership. Professionalism is second to none, Richard is excellent at taking care of his guests as if they were at his home. This is where I'll send my family and friends. Lexux of Pembroke Pines is best in class.
The selling price of the car was altered from what I agreed . Hidden fees and add-ons were added without my permission. The down payment not properly credited on the contract. They pocket it as pure profit. Refusal to respond or fix the problem. I had to file fraud case against them with the state and with Lexus Corporate.
I was very happy with the way I was treated by everyone at Lexus of Pembroke Pines. I feel I got a very good deal and was not pressured into buying. Richard Manovis, my salesman and Moaz the Finance person were wonderful to deal with. I will certainly use them again for my next car.
Mo was great and able to find me exactly what I was looking for. Thank you Mo I gave him the nickname Mo’ Better…..he is more better than the rest 😉
I just purchased my sixth Lexus from this dealership, and once again, I had such a great experience! There’s a reason I continue to come back. I absolutely love my new car, and the service is always excellent.
Michael was wonderful to work with—helpful, knowledgeable, patient, and never pushy. What I appreciate most is that his service doesn’t stop once the sale is complete. He continues to be available and helpful even after I’ve purchased the car, which says a lot about the way he takes care of his customers.
After six Lexus purchases, I can ... Read More DealerRater - Sep 23, 2026
This is the 5th Lexus I adquire from Lexus of Pembroke Pines and as ussual the treatment I had received is excellent. Andres Vergara took care of my 2 previous Lexus and now with my TX350. I am very happy with the customer service you have, specially Andres. Thank you Lexus of Pembroke Pines.
Excelente attention, knowledge sales person and very courteous. They answered all my questions and requirements. Khalid did a great job.
Have to say the worst "attempted" car buying experience of my life. First 5 different people contact you after an inquiry - text, email and phone calls. Was really annoying. But after navigating thru that finally put together a deal.
They sent over the final proposal and there was a minor mistake.
Emailed them right back to get corrected, copying the manager - then they ghosted me for 3 days.
During that time I sent numerous emails and left phone messages. They didn't reply to one email or phone call!
End result they sold the vehicle at some point ... Read More DealerRater - Sep 22, 2026
I had an amazing experience at Lexus of Pembroke Pines! Huge thank you to Sammy, Sal, and Moez for making the entire process smooth and stress-free.
Sammy was my sales rep and was great from beginning to end. He was patient, knowledgeable, and made sure I was comfortable with everything throughout the process. Sal, the sales manager, worked with me and helped put together an amazing deal on my new 2026 Lexus RX 350. Moez in finance was also excellent—he explained everything clearly, made the paperwork easy, and made sure everything was taken care of.
The whole team treated me with ... Read More DealerRater - Sep 22, 2026
Amit was instrumental in my lexus business ! He’s the best.!smooth I absolutely love my hybrid lexus.
Sales associate and sales manager lead me to believe tgey were giving me an amazing deal on my lexus trade in when they offered me the lowest price and listed my vehicle for sale for$6,000 more than they gave me with my trade in.
After I showed them a higher offer from carvana and Carmax they mislead me and convinced me the quote I received online is not the actual amount I will receive.
We bought 2 vehicles at the same time from the agent and his manager and we dud not get the best deal as they led us to ... Read More DealerRater - Sep 19, 2026
Excellent service Amed was very professional he found us exactly what we needed we are very grateful
Adeel and others at Lexus of Pembroke Pines treated me very well. They enabled me to work within my budget. I was buying an older used vehicle. Even though it was a relatively small transaction, the treatment couldn’t have been better if I was buying a new $60,000 car.
Adeel and Hotniel are the best in the business. My family has purchased 8 cars from them and won’t even consider going anywhere else.
Muy buena la atención, la mejor vendedora Veronica siempre busca la manera de ayudarte y te vallas satisfecho.
Thank you, Michele Alter, for helping me purchase another car with you , this time Lexus Es 350h, I love it , and for always providing such an amazing experience once again! Your professionalism, dedication, and outstanding customer service are truly exceptional. You made the entire process smooth and stress-free. I highly recommend Michele—she is absolutely the best!
Always a pleasure to deal with Richard Monivs .He treats me like family. Always a pleasure that’s why I keep coming back.
This dealer is a nice place to do your business, nice and professional people is attending customers, they have a good service for customers!!!
Excellent service. The transaction was not stressful, Patrick paid attention to detail and ensured everything step went well very satisfied.
Had a wonderful experience with Lexus of Pembroke Pines.Just leased my second vehicle with the help of Michele Alter. She so knowledgeable on the product, experience was quick & painless,which is what we all want when shopping for a car. Thanks Michele!!! Jairo Gomez
Thank you Richard Monivis and the staff at Lexus of Pembroke Pines. This is my 4th straight lease from Richard and he always delivers! From beginning to end, he makes the leasing experience superb!
Nicholas Ensey was amazing! My parents were looking for a very specific Lexus and he really went above and beyond to find the exact one they wanted. Being all the way in California, I thought buying a car from Florida would be a headache, but he made the entire process so easy and helped us every step of the way, including getting the car shipped to us. He was always responsive, patient, and genuinely helpful.
A huge thank you to Nicholas for putting in the extra effort to make this happen for my parents. It really meant a lot to ... Read More DealerRater - Sep 12, 2026
I had such a great experience purchasing my brand new 2026 vehicle, and I have to give a huge thank you to Andres for making the entire process so smooth and enjoyable!
Lexus of Pembroke Pines is the best. Good prices and good service Sammy is a great salesman
I had a really good experience buying my Lexus. Dulce was awesome from start to finish. She was friendly, helpful, and made the whole process easy. No pressure, no hassle, just a great experience. I’m very happy with my Lexus and would definitely recommend Dulce!
Una atencion exceptional todos mis carros los he sacado con Veronica Rodriguez y los financistas magnificos
If you are looking to purchase a Lexus you must see Michele. She makes the entire process seamless. Everything was handled amazing and it was an absolute pleasure to deal with her.
Richard Monivis is exceptional. He makes the car-buying experience seamless. I have gone to Richard for my last three cars, because I know that his professionalism, preparation, and advice are unmatched.
When I arrived at the dealership, he already had the two cars that I was interested in out and ready for me to test. In addition to that, he took me to see each of the possible car colors in person instead of only looking online.
I fully trust his opinion and his honesty. I am a mom of a young child, and Richard took the time to show ... Read More DealerRater - Sep 10, 2026
Julio was extremely pushy, often ignoring my wishes and/or needs. He clearly just wanted to sell the car and cose the deal for his own benefit. He failed to inform me that the car he was selling me needed work: alignment and steering power. He is definitely all about making money.
Lexus of Pembrook made it easy to transition into our new lease of a Lexus TX 350 Premium.
Friendly, professional specialists on staff. Clean organized and ultimately the best looking vehicles to serve years.
Dulce was wonderful. She was knowlegeable, patient, kind and respectful. I would DEFINITELY recommend her.
Richard Montavis made my purchase a great experience. He was extremely helpful in finding a car that was in my price range. This is the second car I’ve purchased with him.
Thank you Dennis for your assistance. I recently bought my 2026 IS 350. I love it!
Michele helped me purchase a 2026 Lexus IS 350. She was amazing to work with and made the process so easy. I highly recommend her.
The experience was great, the atmosphere was very welcoming. Sales representative Ronald was very knowledgeable of the features of my new vehicle and made the experience very comforting. I would recommend him to family and friends!
The sale service was amazing Denise help get the car I wanted and we were treat with A plus service. The process was fast I’m glad I came to Lexus Pembroke Pines they have excellent service
Exceptional Experience at Lexus of Pembroke Pines
Buying a new vehicle can sometimes be stressful, but Richard Monivis completely changed my perception of what a car-buying experience can be.
I recently purchased my 2026 Lexus NX 350h, and from the moment I met Richard, I knew I was dealing with a true professional. What impressed me most was his knowledge, patience, honesty, and complete lack of pressure.
Richard took the time to listen to what I wanted, answered every question, and explained everything clearly. I never felt rushed, pressured, or like I was being sold something I didn’t need. Instead, ... Read More DealerRater - Sep 2, 2026
Sales person was good such as very friendly And described Lexus car and free drinks and foods.
Using car information by FB. Clean office and customer handle. You give me Free drinks and food..
Had a great experience working with Adeel Sadiq at Lexus of Pembroke Pines. He was friendly, professional, knowledgeable, and never pushy. Adeel made the entire car-buying process smooth and stress-free. Really appreciate his help and excellent customer service. Highly recommend Adeel!
Alex Whitmon was a great salesman to walk me through the process. His price was good and he was very reachable. He arranged transportation for me to get to the dealership so I could drive my new Lexus RX 350 home!
I had a very good experience buying my car from Lexus of Pembroke Pines, particularly with Amed Rodriguez during the test-drive and in the process of purchasing the car and at the end with Piero in showing more detailed features of the car and linking my phone to the car, we also got to practice how to self-park the car. The financing with Art was also smooth and easy to finalize. Love the car, Lexus ES 350h, very nice quiet ride.
Andrés was very professional and understood how to align our needs to the proper car and offer.
Andres was very accommodating and helpful. The customer service was above and beyond. I’m happy with my experience.
Fabio & Art were wonderful to work with at Lexus of Pembroke Pines. They helped me find the exact GX550 I was looking for when my local dealership 4 hours away couldn’t help me. They made it super easy!!!
Excellent customer service! I travel from Miami to Lexus Pembroke Pines due to their excellent customer service. I worked with Richard Monivis when ourxhasing my new car and he was great. Very professional, honest, and on point t! Thank Yiu!!
My experience was absolutely amazing, would recommend anyone that needs someone that know the in and out about cars Lexus Pembroke pines is the Best
Dealing with Richard is always a pleasure. He has been our guy for many years and makes car shopping a great experience.
Deseo expresar mi sincero agradecimiento por su amabilidad y, sobre todo, por el excelente servicio brindado. Ha logrado identificar con precisión mis requerimientos en cuanto a color, referencia, diseño interior, modernidad y tecnología. Estoy sumamente satisfecho con mi Lexus, al cual he denominado "Pantera" debido a su tonalidad carbón y sus atributos de fuerza y velocidad. Mi pareja y yo quedamos muy complacidos. Reitero mi agradecimiento por su destacada labor.
Very attentive explained the whole process of leasing this car the salesman was always available by phone prior to taking possession he was wonderful
Our sales rep was Abed. He and the rep who handled our financing were both outstanding! I dreaded having to work with a dealership and the “car salesman stereotypes” that go with the experience. They wiped away every stereotype I anticipated and made our 95 minute drive to their location well worth it with everything in place before we arrived! Very grateful!
Excellent team work! Amed was very helpful and effective during the process, was a pleasure
I have bought my last three Lexus vehicles all through Michele Alter, she is the absolute best. She always takes care of all our needs and make sure that all of our questions are answered. I will continue using Michele. for all future vehicle purchases because I have complete trust in her.
Amit and Mo are fantastic! They were honest and helped my family getting the SUV that best fit our needs and wishes.