Customer Testimonials
We had service done on our NX 200 and everything was great. Everything was explained to us so we could make an informed decision. Thanks to Andre for his professionalism.
Great service toms the man he helped us out great sales men He made it happen for us thanks again I love by new is 350 f sport and for a great deal
Perfec easy and fast , I love my new Lexus ES 350 very recommended , my family is happy and the sales person helpfully . Thanks pembroke pine lexus
Melissa Ho is an excellent service advisor. She is always professional, courteous, and knowledgeable. She makes servicing your vehicle a a convenient and pleasant experience.
Car was not washed or vacuum after service was complete. Representative was kind enough to give a detailed explanation of the work that was performed by the technician .
Excellent service no wait time, Isidro answer all my questions, he is very profesional and friendly and he call me as soon my car was done.
Jose was helpful as he always is. Very professional and accommodating. Jose’s professionalism helps to make the service process easy and his communication always you to be informed through each phase of the services.
Everyone was very courteous and helpful
I’ve been with Lexus of Pembroke Pines for 12 years, and I been happy with the service, the only thing was not getting a loaner car sometimes. But hopefully they treat me fairly & honestly for being there that long. And Chris my new service guy was very nice to work with!! Very helpful on his part!!
Great and consistent customer service experience.
Very professional and courteous. Got me in and out very quickly. My only critique would be that the facilities looked a bit run down needs some modernizing
Fast and efficient! Very professional atmosphere. They are very helpful and informative. Got the job done. I'm very satisfied with the service. GREAT JOB!
It’s a great customer service
Service started almost on time according to the appointment. The advisor was very courteous and dilligent. I have had a great experience every time I bring my car to the dealer for service.
My experience was a great one everyone was very helpful and the process was very simple and easy. I would recommend it to my family and friends thank you for the service.
Wonderful and smooth process. I will be sending everyone I know to Lexus of Pembroke Pines. Alejandro is the best and always tries his best to accommodate any request.
It was a very long process, I wish we didn't have to wait so long. There were no surprise fees. Marvens was a very nice salesman and very detail oriented. Gema worked with us in Finance and was very helpful and accommodating as well. Daniel helped us get the insurance and it was a quick process. Great customer service overall.
I'm a new lexus owner and Jeff Hernandez in service was patient and answered every question I had. From the type of gas, warranty, mileage etc
Great experience negotiating for the vehicle on line and then test driving and purchasing the vehicle in person. Nicholas E. was fantastic. Will definitely buy our next Lexus here.
Rodney was great and everything was quick and efficient from drop off to pick up. Now I’m filling the 25 word minimum. Thank you!
Jeffery is amazing!!! But when it comes to car washes it’s very unfortunate that they don’t do a good job or provide the service still. Banko is such a great person to deal with overall, 5 stars
I had an amazing experience with Gonzo and his manager. I love my car and appreciate the time they took with me to choose the perfect car with the perfect price.
Great service little pressure to buy or lease I was dealing with the fleet section and the salesman delivered the car and was helpful on instructions
Nicholas was super knowledgeable about all Lexus vehicles and really patient with me with any question I had. My experience was great and everything went smooth! He was able to get my into my dream car that we special ordered. I was provided with updates throughout the entire process as well. I can tell that Nicholas cares for his company and also his clients. Super responsive and professional on every level. I would recommend him and his team 100% to anyone looking to purchase a vehicle through Lexus of Pembroke Pines. There was no hidden fees or anything. Everything was upfront ...
The entire process of selling my car and leasing was relatively easy. Ronald was a great sales rep. The environment is not as any car dealership, very easy going. No hassle for you to buy. Would recommend
Have done my first service. Great service, nice and easy. Will recommend all friends I know, if they want to buy Lexus, this is place to go.
It was fast and easy. Thank you Lexus of Pembroke team!!! Very Happy!!! Got what I wanted. Sales followed up. Thank you for your business!
Very quick, satisfying, and excellent service. No issues and not a long wait time for a 10K service for my vehicle. Well trained and customer savvy.
Service was excellent! My service advisor John Steigele is always professional and helpful. This time I was assisted by my new service advisor Rodney Fuller he was knowledgeable too. Receiving a written list of recommended services and complimentary car wash is great. About the car wash, I like to mention, please service the machine, sometimes it skips areas. In general Lexus of Pembroke Pines provides excellent service. Thank you!
Jose A. Great service advisor, straight forward and honest. Got me in and out within a reasonable time. Kept me updated with what's going on with my vehicle.
In and out as promised. This was my first visit to this dealership, unplanned. Needed new wiper blades. I will definitely start bringing both of my Lexus vehicles here
Nicholas is an excellent Salesman. He was patient and extremely knowledgeable about the products. He assisted me in my first service which made it smooth
Excellent service !!!
Juan is the best employee we have worked with at Pembroke Pines Lexus Including one bought our car. Lexus needs more people like Juan in higher management
Excellent customer service! Shout out Edgar! Thank you for not being an annoying sales person.
Best experience ever,,,smooth and fast process 100% recommended
I am very glad I made the decision to go to Lexus in Pembroke, even though it was around 8pm just getting off work, I decided to stop there to see and to my surprise there were salespeople working hard, Zubbair was very helpful and took the time to show us the available inventory, in no time we were driving our new RX on the way home Freddy Morales
Great service over all, they help go trough all the details and type of service i need.
Thanks Lexus Pembroke Pines .they know what are they doing.Great professional
Online schedule feature did not work so I called and was able to schedule for my desired time. Upon arrival several service reps were available to greet me and take my vehicle. About 5-10 minutes later another service rep came to me and asked me about the reason for my visit. It would have been more efficient for a service rep to ask me about the vehicle first because during my explanation we had to have my vehicle called out from the garage so I could show the service rep the issues, which added more time unnecessarily and my vehicle ...
Dozer and Boris were amazing! They helped me and my brother get the cars we wanted with the perfect deal! They gave us great service… Very thankful for their help
My Service advisor Isidro Garcia was excellent. He was very helpful and friendly. I also worked with Kai Lee in the parts department she was super helpful and friendly too. She helped me find some accessories for my wife's RX350. Thank you.
Perhaps the best car dealership I've ever been to. These guys won't try to play you or give you some BS script. They are all about honest business and I will not hesitate coming back here for the next one.
I was told my car was washed and it was not. Also my tire was not available and had to be ordered. The drive flat tire should always be in stock as you have no other option or spare.
Sebastian was great! Lexus always treats me well. Wouldn’t trade you guys for anyone else. Thank you for keeping my car in top shape!!
Great experience buying my Lexus at this dealer. Would recommend to friends and family!
Amazing salesman. Very transparent and a pleasure to chat with while waiting for the deal to be made. The entire process was quick and seamless thanks to Nathan!
Everything was done according to what was planned, the time in the dealer was the indicated, then the sale process was done without mishap> the car is excelent
Excellent service from the moment I checked in for an oil change on my 2011 Lexus RX350. John (Rep) was exceptional. Thank you so much!
Great customer service, specially Melissa Ho. She always go out of her way to accommodate my requests. I have been working with her for the past 110K miles of my RX350.
Jeffery was amazing in making sure I was happy with my service. He went above and beyond and was always very pleasant to talk with
They are helpful and polite. I have had good experiences both buying my car and having it serviced
Easy to do business with and professional. This is the fifth car I have leased from them over the last 12 years. Ronald was great to work with. I have work with Ronald on my last three leases.
Omg what a amazing experience I had with Pembroke Pine Lexus. Erik E. you are knowledgeable & your customer service is excellent 🤩 thank u for being so helpful as you guide me through the process of getting me into a new Lexus.
Just purchased my 2nd Lexus from here and the process from start to finish was excellent. I will be bringing both my 2015 and my 2021 here for service. I really love it here. I have dealt with Rohan, Patrick, and Sebastian, my 3 favorites. They provided great customer service and it's because of them I love it here.
Sebastián has great customer service skills, and I was able to pick up and drop off loaner fast. The loaner car I was provided was great.
Alex was very helpful. He was very knowledgeable about the car and how to use it. It was great to have him as my sales person.
I’ve purchased cars and used your service department for many years and I’ve always been a satisfied customer. Thank you Scott Mankin for your amazing customer service.
Marlon Amador was extremely helpful in the process I woul buy again from him and Lexus of Pembroke Pines for sure
Great place! I love Lexus and coming here and talking to the super nice people that work at this fine establishment for all my lease needs!
I have received an excellent service in Lexus of Pembroke Pines since 2009. My service advisor, Jose Amaro, has been always attentive to my car needs and provide 5-star service.
Appointment was on time, comfortable surroundings to wait, very nice employees, overall cleanliness pretty good. Rod Fuller was very accommodating and courteous. Car was ready prior to estimated time.
My whole experience yesterday was great. I got there and didn’t have to wait much, good communication. Everyone was following the COVID protocol. I got a text went my car was ready for pick up. Again, everything was done in a timely manner.
This dealership is always courteous and pleasant. The service advisor always communicates about issues or concerns with my vehicle. I appreciate their effort to help me.
They do a great job as always. Service team from pick up to delivery are professional. I would have liked to have received a call from the service advisor regarding the 25K service.
Este es el mejor dealer de Lexus que e visitado, llegue sin vendedor y nada y rápido me contactaron con un vendedor que es buenísimo nos consiguió el precio que buscábamos muchas gracias Julio Arango, se los recomiendo a todos.
Excellent customer services. Richard Monivis was highly recommended by a friend and would recommend to all. He is a professional salesman, honest and he was a huge help in not only delivering the car to me but also answering all my questions and being a advocate for me to the sales and financial teams! He is truly a gem and if you’re in the market for a car you absolutely need to visit him Thank you
Excellent customer and quality service.I will recommend anyone to buy any car in Lexus of Pembroke’s pine.very satisfied with their services
Didn't think I would be able to get a car during the car shortage. But Lexus of Pembroke Pines got me my IS 350 F Sport in the exact exterior and interior color that I requested in record time. Richard was a great salesman.
Customer service in both sales and repair is top notch.
Gonzo and Marvens are the best salesmen to deal with ever they will go above and beyond to help there clients. I recommend them to everyone great customer service
Amazing experience. Valentina was amazing, she found me the car I exactly wanted and made the deal happen without a hiccup. Liz Vargas practically had the deal ready for me before I even got there -all my email-, and the finance rep Art was kind and explained everything patiently without hurrying up. I’m extremely happy with my experience.
Amazing experience. Valentina was amazing, she found me the car I exactly wanted and made the deal happen without a hiccup. Liz Vargas practically had the deal ready for me before I even got there -all my email-, and the finance rep Art was kind and explained everything patiently without hurrying up. I’m extremely happy with my experience.
Terrific experience! Had shopped at two other area Lexus dealers and even had my car appraised at Carmax. Not only did they beat Carmax appraisal by TWO THOUSAND DOLLARS...but they gave me a great deal on the new IS350! thank you to Sam the sales manager and to Gonzo the sales rep. This is why they're the #1 Lexus retailer in the Country!
We had an amazing experience. Otany went above and beyond to help us!! Excellent customer service!!! We loved my car so much that my husband went back and got the same model 😊 Definitely recommend Lexus of Pembroke Pines!
Was amazing, the entire crew were very kind and professional, 100% recommended if you want a new car
Great service. Valet pickup and drop off was wonderful!!! The valet driver was friendly and accomodating. I could not be more pleased with the service.
I’m pleased with my new car. The team at Lexus made sure that I had a great experience from start to finish. I would recommend this dealership to others.
Very please with Atony, he was really professional and at the same time friendly. He was also knowledgeable and overall a very pleasant and smooth business interaction.
Excellent experience buying my car here. From the sales staff to the finance department. Everyone was very professional. Will recommend to my family and friends.
Jeremy was very friendly and very willing to help with the service and provide me with a loaner during the service. Since I am looking to purchase an RX, he let me use the RX as a loaner.
My husband went to get me the car I liked I just described to him what I wanted in a car. I wasn’t sure what he was going to bring home!! But when he brought the Lexus it was more than what I expected !! I’m in love with my car. The service and sales person very helpful and professional
Staff was not as attentive and personable. Staff seemed in a rush and too busy to answer questions. The team in the loaner Dept was great.
It was quick and easy. She was super friendly and answered any question I had and was very professional and checked several cars before I made my decision.
Dropped off our LX 570 for the 5000 miles service. The service was great. Andre at the service department took care of everything. We appreciate Lexus of Pines.
Sebastian is my service advisor for a couple years. He is the reason I return. Very good job Sebastian - keep it up! He is friendly understanding and does his best.
I took car in for what I suspected was a dead battery. It took 90 minutes to replace and not a bad price either. They cleaned it too.
muy buen servicio me atendieron bien y era ya tarde porque yo no podia ir mas temprano. me dieron un realito y me hicieron mi foto , muy chevere y recomendado todo
The day I took my RX350 for the 5,000 miles services was raining, then I am assuming they did not wash it and the interior was not cleaned.
