Letters From Our Customers
Dear Mr. Ghali:
Both, my husband and I, own Lexus cars. Besides the performance and reliability of the cars, the service provided in your store has always been outstanding. The last Lexus we acquired is about three months old; however, my company recently went from Blackberries to IPhones so a couple of weeks ago, on a Sunday, I went to your store to see if someone could help me re-install my Pandora music from the new phone. That’s when I met Adam Hoglievina.
I must congratulate you on having Adam as part of your team. Although all of the employees at Lexus are super good, and one of the reasons why we own Lexus cars, Adam is the epitome of excellence. I was more than impressed with Adam. It turns out that I needed more than one password to get my music functional, passwords that I did not remember if I ever knew them since my husband is the one that does all the paperwork related to cars. The department that deals with that type of challenge at Lexus is closed on Sundays. In more than one occasion I told Adam that I would deal with my problem the next day, on Monday, but Adam would not give up until I left the store completely functional and satisfied, including services that I would not have asked for, like adding all my emails to my new IPhone which is not something I would expect any employee at Lexus to provide since its not related to the car.
All in all I was at your store for about 1 ½ on a Sunday. At all times Adam was super pleasant, courteous and exceeding my expectations. I congratulate you for having an excellent operation at Lexus of Pembroke Pines but above all, I congratulate you for having Adam in your staff. Wishing you a wonderful 2013!
Ana Luisa Uria
December 16, 2012
Mr. Wael Ghali,
Lexus Subaru of Pembroke Pines
16150 Pines Blvd
Pembroke Pines, FL 33027
I am writing you to bring an exceptional experience to your attention. I recently brought my 2010 Lexus ES 350 in to be washed and while waiting , I approached a salesman, Mr. Diego Biedermann and asked if I could sit in a new 2013 Lexus ES 350. He obliged without hesitation. While talking, one thing led to another and I made an appointment to test drive the new vehicle. Later, Mr. Patrick Hew met me at the appointed time and I test drove the new vehicle, which I bought.
However, this is not the reason for my letter. What I want to bring to your attention is that never before have I enjoyed such a pleasurable experience in purchasing a vehicle like this. I found both Diego and Patrick to be professional, friendly and committed to customer satisfaction. There was no stress or pressure that I have experienced many times before while purchasing vehicles. I attribute this this towards their salesmanship, experience and commitment to customer satisfaction. They truly made this a December to Remember for me. I will definitely recommend Lexus of Pembroke Pines. I love my new 2013 Lexus ES 350. Please thank Diego and Patrick for me. Again. they really made me feel like a very important customer.
Thank you for reading my letter.
A Satisfied Customer
To whom it may concern
I love my new Lexus IS 350 C and how and where I bought it is a story all in itself.
I am a very loyal…….to a fault. I have had three Miata MX 5 Special Editions all in a row. The last one I bought in 2006 after Katrina took out #2. Really liked the zippiness and the handli ng but as you all know, its small, can't fit anything in the trunk, no back seat and it’s so low to the ground. So, I began thinking about something with more room but, the Miata is paid for and its familiar!
The story begins…..I work for M. S. Rau Antiques in the French Quarter of New Orleans. Amazing people from all over the world walk through our doors daily and that’s what makes my job so wonderful, well that an our incredible products.
One steamy day in the middle of July of this year a group of guys walked in, obviously here for a convention. I struck up a conversation with them and found out they were all from a Lexus dealership in Florida. I showed them around a bit, pulled out all my great stories and some were amazed.
Then it was time for them to go and I hadn’t managed to sell them anything. But, on their way out we exchanged information. Jonathan Edery,“Yoni”, gave me his card. The dealership is Lexus of Pembroke Pines, Florida, and Yoni is their General Sales Manager. He was very gracious, loved the gallery and said he couldn’t wait to come back. Then he said, “If you are ever in the market for a Lexus, please be sure to give me a call”. My reply was, sorry Yoni, I don’t think you will be hearing from me, but all the best anyway”. And that is how we left it.
Then time passes and little things start happening to my 2006 Miata like the trunk would not open except with a key and then I had to pick up a friend from the airport. She had to sit with the suitcase in her lap the entire way. I decided then I need a larger car. The Barbie mobile would have to go.
I have to tell you, that I have two clients with car dealerships but neither invited me to call them if I need a car, but Yoni did. So, one day, out of the blue I called, Yoni. In my entire life, I have never heard such an excited, appreciative and surprised person on the other end of the line. All because of my phone call. It was like I just told him he won the lottery!
I didn’t know what I wanted so he helped me through the process. We set the date for me to fly from New Orleans to Fort Lauderdale. He didn’t have an IS 350 C in his inventory at the time. I knew I wanted pearl white but didn’t know what interior I wanted, so, he didn’t get one in for me, he got two! For the first time, I was at a loss for words.
Yoni picked me up from my hotel the next day, drove me to the dealership and from that point on I was treated like Queen Elizabeth. It started with cappuccino from their coffee and breakfast bar and then I met my wonderful salesman, Richard Monivis. He painstakingly went over ever feature throughout the entire car. You must understand, that I came from a Flintstones car to a Jetson’s car, at least, that’s how it appeared to me. So much technology! I didn’t even have power seats!
The experience goes on from there. The facility is absolutely gorgeous and elegant and even boasts a nail salon. Yoni and Richard were sure to introduce me to I think everyone in the dealership and even treated me to lunch.
The entire experience was one of the most wonderful in my life. I would never buy a car anywhere else. I am afraid, I am theirs forever and if I ever have anyone who asks me, I will shout the praises of Lexus and Lexus of Pembroke Pines. I might even go along with them for the visit.
The 900 miles drive home was well worth it. Plus, I think I was on the road maybe an hour, and both guys called me, just be sure I was ok. What a bunch and what an experience!
Thank you Lexus of Pembroke Pines.
Susan M. Lapene
Mr. Wael Ghali
Lexus of Pembroke Pines
16150 Pines Blvd Pembroke Pines, FL 33027
Dear Mr. Ghali,
We are writing this letter as a commendation for Mr. Thomas Abrahams. Recently, we had the pleasure of Tommy's assistance in the purchase of a second Lexus vehicle. Words are not adequate enough to express the quality, expertiese, professionalism, yet friendliness of this gentleman. There was none of that pushy salesmanship found elsewhere, which made such a difference.
We can assure you, although we are sure you are already aware, that Tommy is a great asset to Lexus of Pembroke Pines and we would not hesitate to recommend anyone to him. He provided "service with class," and we left there feeling completely satisfied, which can be a rarity when doing business these days.
So once again, please know that it was a great pleasure doing business with Tommy and Lexus of Pembroke Pines.
Michelle Woodbine and Olive davis